MTM is the non-emergency medical transportation (NEMT) manager in northern Minnesota. We arrange rides for eligible Medical Assistance clients in the following counties:
- St. Louis
We are dedicated to providing high quality rides. If you are a client, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
To schedule transportation:
Your rides can be booked online through MTM Link. You may also call us at 1-844-399-9466. You must call at least three business days before your appointment, unless your trip is urgent. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
To file a complaint:
We want to always provide excellent service. Call MTM’s “We Care Line” at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-844-399-9466 if you have waited:
- More than 15 minutes after your scheduled pick-up time
- More than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request