MTM communicates trip assignments and details to transportation providers electronically through our Electronic Trip Download (ETD) system.
MTM does not reimburse transportation providers for no shows. You should confirm the transport and pick-up time with the recipient on the day prior to the scheduled trip. If a recipient indicates that they won’t be attending their appointment, cancel the trip through our Provider Trip Management (PTM) application.
All information that you receive for trips assigned to your company will be verified by MTM with the recipient and facility. Therefore, it is as accurate as possible when it is sent to you. However, you should confirm the trip pick-up and drop-off locations and times during your pre-trip confirmation call to the recipient. If you find an error in the provided information during this call, you should notify your Vendor Account Manager as quickly as possible to ensure you receive proper payment.
All details regarding rates are discussed and determined with transportation providers on an individual basis.
All transportation providers must have general and automobile liability policies of no less than $1,000,000 each. MTM must be listed as a Certificate Holder and Additional Insured on both polices. Additionally, your company must hold worker’s compensation insurance and any additional insurance necessary to meet state requirements.
Questions and comments can be directed to your Vendor Account Manager.