MTM coordinates non-emergency medical transportation (NEMT) for fee for service Medical Assistance recipients in the Metro Twin City area through a contract with the Metro County Consortium (MCC). MTM arranges transportation for recipients to help them get to their medical appointments at clinics and urgent care facilities in lieu of using costly emergency room services. This metro program is supported by the ten counties served in partnership with MTM. Our goal is to provide appropriate, cost effective, and safe transportation to recipients at all times.
MTM also provides transportation for refugee recipients covered by the Minnesota Department of Health who need access to pre-medical screenings and other covered appointments.
If you are a recipient, medical facility, or transportation provider seeking more information about transportation services, select one of the pages from the menu at the top of this page for details specific to your needs.
To schedule transportation:
Your rides can be booked online through MTM Link. You may also call us at 866-467-1724 with at least three business days’ notice. We also request that you provide at least five days’ notice when renewing your bus pass. MTM schedules and provides routine transportation Monday through Friday from 7 a.m. to 6 p.m. We also provide after-hours services for hospital discharges and life-sustaining appointments.
3 business day’s notice
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You must give a minimum of 3 business day’s notice. Business days do not include weekends, holidays or the day you call in. If a holiday falls on a weekday, you would add a day to the example of days noticed listed above. You can always call in more than 3 days in advance.
To file a complaint/compliment:
Please call 866-436-0457 or use our online contact form. Excellent service is important to us. We will follow up on all complaints and contact everyone who was involved in your transport.
If you know or suspect fraud is being committed by a recipient or provider of NEMT services please call 866-436-0457 or use our online contact form.