About MTM

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25 years MTM logo

As one of the nation’s most experienced and qualified non-emergency medical transportation (NEMT) brokers, MTM was founded in 1995 by Peg and Lynn Griswold. After realizing the difficulty health plans and government organizations had in arranging transportation services, the Griswolds were determined to develop a company that would ensure more people had access to healthcare. MTM quickly set industry standards and is now one of the largest and most established NEMT brokers, scheduling more than 13 million trips for 10 million members nationwide while handling four million calls every year.

In 2020, we celebrated our 25th anniversary of removing community barriers. To this day, MTM remains a privately held “S” corporation. Additionally, we are a Woman-Owned Business Enterprise (WBE) certified by the Women’s Business Enterprise National Council that can help our clients meet their disadvantaged business participation goals. With headquarters in Lake St. Louis, Missouri, we operate in 31 states and the District of Columbia and maintain call centers and offices across the United States.

John Irvine, Florida Commission For The Transportation Disadvantaged

MTM staff are always well informed, willing to listen and learn about local concerns, and tireless in seeking the most appropriate solution.

David Eatman, Raleigh Capital Area Transit

Thank you for your proactive measures. They certainly show MTM’s commitment to the program. MTM is always very responsive, and this is greatly appreciated.

Trudy Gidersleeve, Evergreen Commons Nursing

I highly recommend MTM. I like the new online set up they have. The set up for trips is so easy and more reliable than faxing them so they do not get lost.

    The New MTM

    While initially established for the sole purpose of managing NEMT, as MTM worked collaboratively with our clients to create customized solutions for transportation, our leadership team recognized opportunities to expand our service offerings. Leveraging our resources and experience, MTM has adapted our management model and is proud to now offer a wide array of healthcare services, as well as public transit services through our affiliate MTM Transit, that help our clients align incentives, reduce costs, and increase member and passenger satisfaction.

    By providing careful assessments, comprehensive care management, and responsible network development and oversight, MTM improves health outcomes, removes community barriers, and promotes independence.

    Healthcare and transit services

    To reflect our commitment to providing the highest quality services for our clients, members, and passengers, MTM stands by our vision, mission, and workplace values. These guidelines help to ensure our staff clearly understand their roles and responsibilities within our organization.

    Vision

    Communities without barriers

    Mission

    MTM is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

    Core Values

    MTM’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

    MTM Core values
    Alaina Macia

    Our Commitment to the Environment and Sustainability

    Climate change, our environment, and sustainability efforts are growing topics of concern for many concerned Americans and businesses. At MTM, we are taking our own steps to reduce our carbon footprint and make a positive impact on our industry. Our Climate Impact Statement reflects our commitment to leading change:

    MTM supports national and global efforts to mitigate the impact of climate change, and is committed to lobbying for regulation that supports sustainability and positive impact. Working in tandem with our industry partners and peers, we’re advocating for requirements around the use of fuel efficient vehicles in the NEMT and public transit industries in our efforts to reduce vehicle emissions and promote more environmentally friendly means of transportation for our clients and passengers.

    Our Diversity Statement and Commitment

    Workplace Without Barriers.

    Our company will have a stronger focus than ever on diversity, equity, and inclusion. MTM values and respects employees of all ages, genders, sexual orientations, races, ethnicities, abilities, and religious affiliations. We will never stop promoting equal opportunity for progress and growth for every employee.

    Cindy Mense, Children’s Mercy Family Partners

    MTM has done an excellent job of assigning the appropriate mode of transportation to our population. MTM is focused on utilizing the most efficient mode of transportation, and this is evidenced in our extremely low utilization of stretcher van, ambulance, and other higher modes of transportation.

    Kathy Miller, TriMet

    MTM staff are very helpful in establishing new processes and working closely with TriMet to make refinements and improvements that they have developed. Their team has shown a strong ability to communicate and work collaboratively with TriMet staff to determine the best transit options for our applicants.

    Barbara Mclennon, United Cerebral Palsy Of Washington, D.C. And Northern Virginia

    MTM has been a very valuable resource for our patients and staff. Our staff prefers working with MTM over other transportation mangers because of their attention to detail and personalized service.

      Award

      Awards & Accolades

      In recognition of our ongoing growth and dedication to creating an employee base capable of providing excellent service, MTM is the proud honoree of many prestigious awards and accolades.

      Growth

      Top 150 Privately Held Companies,
      St. Louis Business Journal: 2011, 2013, 2014, 2015, 2016, 2017

      Fastest-Growing Private Companies,
      St. Louis Business Journal: 2011, 2012, 2015, 2016, 2017

      Largest Women-Owned Businesses,
      St. Louis Business Journal: 2012, 2013, 2014, 2015, 2016, 2019. 2020

      Top Family Owned Businesses,
      St. Louis Small Business Monthly: 2016

      Fast Track Award,
      Missouri Chamber of Commerce and Industry: 2016

      Inc. 5,000 (#2,101),
      Inc. Magazine: 2017

      Inc. 5,000 (#3,543),
      Inc. Magazine: 2018

      Arcus Awards for Achievement in Health,
      St. Louis Regional Chamber: 2018

      Corporate Culture & Wellness

      Top Workplaces,
      St. Louis Post-Dispatch: 2014, 2017, 2018, 2019, 2021, 2022

      Fit Friendly Worksite,
      The American Heart Association: 2014, 2015

      Best Places to Work,
      St. Louis Business Journal: 2014, 2016, 2018, 2019

      Healthiest Employers,
      St. Louis Business Journal: 2015, 2016, 2018, 2019, 2020

      Gold Level Bicycle Friendly Business,
      The League of American Bicyclists: 2015-2019

      Women in the Workplace: Employment Scorecard,
      Women’s Foundation of Greater St. Louis, 2018

      Achievers 50 Most Engaged Workplaces,
      Achievers: 2019, 2021

      Silver Most Valuable HR Team,
      The Stevie Awards: 2020

      Silver Most Innovative Work from Home Plan,
      The Stevie Awards: 2020

      Bronze Most Valuable Employer,
      The Stevie Awards: 2020

      Corporate Philanthropy Awards,
      St. Louis Business Journal: 2020, 2021

      St. Louis Green Business Challenge,
      Missouri Botanical Gardens, 2020

      Customer Service & Diversity

      Shine the Light Award,
      Paraquad: 2014

      Silver Contact Center of the Year – Washington, D.C.,
      The Stevie Awards: 2016

      Bronze Contact Center of the Year – Pulaski, Virginia,
      The Stevie Awards: 2016

      Bronze Customer Service Department of the Year,
      The Stevie Awards: 2016, 2017

      Supplier Diversity IMPACT Award,
      UnitedHealth Group: 2016, 2017

      Top 100 Innovators in Diversity & Inclusion,
      Mogul: 2017

      Urban Community Transportation Coordinator of the Year,
      Florida Commission for the Transportation Disadvantaged: 2017

      Finalist, Best in Class Contact Center (200+ Seats),
      Customer Contact Week Excellence Awards, 2020

      Employee Training & Development

      Finalist, Best Training and Development Program,
      The Call Center Excellence Awards: 2015

      Finalist, Talent Development Excellence,
      Cubic Awards: 2015

      LearningElite Awards (#51),
      Chief Learning Officer: 2016

      LearningElite Awards (#37),
      Chief Learning Officer: 2017

      LearningElite Awards (#28),
      Chief Learning Officer: 2018

      LearningElite Awards (#14),
      Chief Learning Officer: 2019

      LearningElite Awards (Gold),
      Chief Learning Officer: 2020

      LearningElite Awards (#24),
      Chief Learning Officer: 2022

      Gold Customer Service Training Team of the Year,
      The Stevie Awards: 2016, 2017, 2018, 2020, 2021

      Silver Customer Service Training Team of the Year,
      The Stevie Awards: 2019

      Gold Customer Service Training Product of the Year for Mobility Assessment Evaluator Training,
      The Stevie Awards: 2018

      Gold Sales Training or Coaching Program of the Year for Set it Best! Training
      The Stevie Awards: 2019

      Silver Customer Service Training Product of the Year for Reveal Training
      The Stevie Awards: 2019

      Gold Customer Service Training or Coaching Program of the Year (Bench Program),
      The Stevie Awards: 2020

      Bronze Customer Service Department of the Year,
      The Stevie Awards: 2021

      Training Top 125 (#91),
      Training Magazine: 2016

      Training Top 125 (#82),
      Training Magazine: 2017

      Training Top 125 (#44),
      Training Magazine: 2018

      Training Top 125 (#33),
      Training Magazine: 2019

      Training Top 125 (#13),
      Training Magazine: 2020

      Training Top 100 (#22),
      Training Magazine: 2021

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