MTM provides rides for eligible Medical Assistance clients in the following northern Minnesota counties:
Call us to set up a ride if you have no other way to get there.
Call us at 1-844-399-9466. You must call at least three business days in advance for routine rides. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m.
Please have the following information ready when you call:
If your appointment is urgent, MTM will set up your ride. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. This may include a hospital discharge. Call us at 1-844-399-9466, 24 hours a day, seven days a week, to schedule an urgent ride. MTM does not schedule emergency transportation. Call 911 if you have an emergency.
You will receive the level of transportation that is best for your physical and medical condition. We may consult your healthcare provider. Based on your needs, we will offer you:
We may be able to reimburse you, a friend, or a family member to drive you to your appointments through the MTM Currency program. Reimbursement funds are provided through a Focus Card™. This is a reloadable debit card issued by U.S. Bank. Ask us about this program when you call to set up your trip. If you need support for your Focus Card, call U.S. Bank Cardholder Services at 888-863-0681.
Call MTM as soon as possible at 1-844-399-9466 if you need to cancel your trip or make any changes.
Call MTM at 1-844-399-9466 if you:
When you call, please tell us if you would like to ride with a certain provider. MTM will try to honor your request. However, we cannot promise your ride will be assigned to the requested provider. The provider must be in our network. MTM does not assign trips to out-of-network providers.