In Minnesota, MTM provides NEMT for recipients who are one of the following:
Recipients must be attending a covered medical service and have no other way to get there. If you can drive yourself to your covered appointment, or if a neighbor, friend, relative, or voluntary organization is able to give you a ride for free, you cannot get a ride through MTM. However, you may be eligible for mileage reimbursement.
Call us at 866-467-1724 at least three business days (Monday through Friday) before your healthcare appointment. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m. Urgent rides can be scheduled after these hours, 24 hours a day, seven days a week.
When you call, please be ready to provide:
If you are hearing or speech impaired, please call 711 for TTY services. If you speak another language, MTM will connect you with a translator when you call 866-467-1724.
Call us at 866-467-1724 a minimum of 24 hours in advance when possible.
The customer service representative will note the trip and cancel with the transportation provider.
Cancellation policy: Excessive cancellation will result in a temporary suspension of transportation benefits.
A routine ride is a ride to an appointment that does not require you to be seen right away, like a yearly check-up or an eye doctor’s appointment. Most rides are considered routine.
An urgent ride can be one of the following:
Urgent rides do not need to be scheduled with three business days’ advance notice. If you have an urgent need and must be seen by your medical provider on the same day, call 866-467-1724. MTM will verify urgency with your healthcare provider and coordinate a ride within three hours. We will make every effort to schedule urgent transportation, but availability is not guaranteed. Urgent rides can be scheduled 24 hours a day, seven days a week.
MTM does not provide emergency transportation. Please call 911 if you have a medical emergency.
MTM is required by federal law to provide you with the least costly type of ride to get to your appointment based on your medical and transportation needs. MTM offers the following types of rides:
To determine the mode most appropriate for you, MTM will ask you questions about your health and how you handle basic daily tasks. We may also consult your healthcare provider.
MTM can only schedule and pay for the following people to ride with you:
If you have recurring trip needs, you may schedule a recurring ride for up to three months at a time. If you have dialysis appointments, you or your healthcare provider can schedule regularly recurring rides for those appointments for six months at a time.
If your ride is more than 15 minutes late after your scheduled pick-up time, call MTM’s Where’s My Ride line at 888-863-9514. MTM will call your driver to find out when your ride will arrive.
If your NEMT request was denied, you will receive a letter in the mail explaining the reason for the denial. You have the right to appeal all denials with MTM. Refer to your denial letter for details on the appeals process.