In Minnesota, MTM provides NEMT for recipients who are one of the following:
Recipients must be attending a covered medical service and have no other way to get there. If you can drive yourself to your covered appointment, or if a neighbor, friend, relative, or voluntary organization is able to give you a ride for free, you cannot get a ride through MTM. However, you may be eligible for mileage reimbursement.
Call us at 866-467-1724 at least three business days (Monday through Friday) before your healthcare appointment. If you call with less notice and the trip is not urgent, you may need to set up your visit for a different date. We schedule routine trips Monday through Friday from 7 a.m. to 6 p.m. Urgent rides can be scheduled after these hours, 24 hours a day, seven days a week.
When you call, please be ready to provide:
If you are hearing or speech impaired, please call 711 for TTY services. If you speak another language, MTM will connect you with a translator when you call 866-467-1724.
Call us at 866-467-1724 a minimum of 24 hours in advance when possible.
The customer service representative will note the trip and cancel with the transportation provider.
Cancellation policy: Excessive cancellation will result in a temporary suspension of transportation benefits.
A routine ride is a ride to an appointment that does not require you to be seen right away, like a yearly check-up or an eye doctor’s appointment. Most rides are considered routine.
An urgent ride can be one of the following:
Urgent rides do not need to be scheduled with three business days’ advance notice. If you have an urgent need and must be seen by your medical provider on the same day, call 866-467-1724. MTM will verify urgency with your healthcare provider and coordinate a ride within three hours. We will make every effort to schedule urgent transportation, but availability is not guaranteed. Urgent rides can be scheduled 24 hours a day, seven days a week.
MTM does not provide emergency transportation. Please call 911 if you have a medical emergency.
MTM is required by federal law to provide you with the least costly type of ride to get to your appointment based on your medical and transportation needs. MTM offers the following types of rides:
To determine the mode most appropriate for you, MTM will ask you questions about your health and how you handle basic daily tasks. We may also consult your healthcare provider.
MTM can only schedule and pay for the following people to ride with you:
If you have recurring trip needs, you may schedule a recurring ride for up to three months at a time. If you have dialysis appointments, you or your healthcare provider can schedule regularly recurring rides for those appointments for six months at a time.
If your ride is more than 15 minutes late after your scheduled pick-up time, call MTM’s Where’s My Ride line at 888-863-9514. MTM will call your driver to find out when your ride will arrive.
If your NEMT request was denied, you will receive a letter in the mail explaining the reason for the denial. You have the right to appeal all denials with MTM. Refer to your denial letter for details on the appeals process.
Copyright @ 2023 MTM, Inc. All Rights Reserved
Terms of Use | Privacy Policy | CA Collection Notice | MTM Transit
Copyright @ 2023 MTM, Inc. All Rights Reserved
Terms of Use | Privacy Policy | CA Collection Notice | MTM Transit
Cookie | Duration | Description |
---|---|---|
AWSALBCORS | 7 days | This cookie is used for load balancing services provded by Amazon inorder to optimize the user experience. Amazon has updated the ALB and CLB so that customers can continue to use the CORS request with stickness. |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
PHPSESSID | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. | |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie is set by CloudFlare. The cookie is used to support Cloudflare Bot Management. |
Cookie | Duration | Description |
---|---|---|
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat_UA-35858501-1 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
_hjAbsoluteSessionInProgress | 30 minutes | No description available. |
_hjFirstSeen | 30 minutes | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
_hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_hjIncludedInPageviewSample | 2 minutes | No description available. |
_hjIncludedInSessionSample | 2 minutes | No description available. |
_hjTLDTest | No description available. | |
CONSENT | 16 years 5 months 2 days 4 hours 22 minutes | These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. |
nQ_cookieId | 1 year | The domain of this cookie is owned by Albacross. It is used as a analytical tools to identify the potential customers by setting a unique Id for the customers. The session Id is used to implement the preference choice made by the customer upon their re-visit. |
pardot | past | The cookie is set when the visitor is logged in as a Pardot user. |
vuid | 2 years | This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website. |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
Cookie | Duration | Description |
---|---|---|
AWSALB | 7 days | AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB. |
BE_CLA3 | 101 years 10 months 6 days | No description available. |
BIGipServer~VCC-WEB-INFRASTRUCTURE~defaultV10APIPool | No description | |
BIGipServer~VCC-WEB-INFRASTRUCTURE~defaultV10UIPool | No description available. | |
cke109810 | 5 years | No description |
lpv48102 | 30 minutes | No description |
nQ_userVisitId | 30 minutes | No description available. |
TS01a861d0 | No description available. | |
visitor_id48102 | 10 years | No description |
visitor_id48102-hash | 10 years | No description |