Leadership

Alaina Macia

President & CEO

Alaina Macia

President & CEO

As the President and CEO of MTM, Alaina is a leader in the healthcare and transit industries. She is focused on continually taking our services to the next level by offering innovative solutions that remove community barriers nationwide. A true visionary, she directs and prioritizes company actions and strategies to ensure competitive advantage, profitable operations, and high customer satisfaction. Since 2005, she has overseen MTM's growth from $30 million in annual revenue to nearly $600 million. Alaina holds a master’s degree in business administration from Washington University in St. Louis’ Olin School of Business. She is actively involved in the St. Louis community and is a member of the Washington University Institute of Public Health National Council, the YPO (Young Presidents Council), and the St. Louis Regional Business Council. She has been the recipient of many honors, including being named one of 2012’s Most Influential Businesswomen by the St. Louis Business Journal; she was also named to the publication’s 30 Under 30 class in 2004 and 40 Under 40 class in 2011. In 2014, she was named to Mass Transit Magazine’s 40 Under 40 List and received the Entrepreneur of the Year award in the Midwest Region’s Healthcare Services category by Ernst & Young. In 2018, she was honored to be named to the St. Louis Business Journal’s list of the area’s Technology Executives of the Year.

Donald Tiemeyer

Executive Vice President & General Counsel

Donald Tiemeyer

Executive Vice President & General Counsel

As Executive Vice President and General Counsel, Don ensures MTM adheres to federal, state, and local laws and regulatory requirements in all of our operating areas. He advises MTM’s Board of Directors and Executive team on legal matters; develops and reviews contracts, including those with clients, vendors, and transportation providers; and represents MTM in all legal situations. Don has more than 30 years of legal experience, 23 years of which he served as a principal engaged in the private practice of law.

Michele Lucas

Chief Marketing Officer

Michele Lucas

Chief Marketing Officer

Michele has more than 20 years of experience in sales and marketing leadership roles. As the Chief Marketing Officer, she oversees MTM's expert Marketing Department and supports our efforts in new business acquisition. Michele is also responsible for MTM’s account management and client relations functions, and supports clients in developing program manuals, member educational materials, community outreach materials, and newsletters for all stakeholder groups. She holds a master’s degree in business administration.

Kerri Mileski

Chief Human Resource Officer

Kerri Mileski

Chief Human Resource Officer

With more than ten years of experience in corporate compliance, employee relations, strategic planning, and new business implementation, Kerri is MTM's human resources expert. As the Chief Human Resource Officer, she focuses on staff engagement and organizational design to streamline our overall operations. Kerri oversees MTM’s Human Resources, Training, and Employee Engagement teams to ensure ongoing corporate enhancement, as well as improved employee hiring practices, training programs, and satisfaction. Her main goal is to ensure we hire and train the most qualified staff, resulting in overall operational quality and client satisfaction. She holds a master’s degree in organizational leadership.

Jill Heneghan

Chief Financial Officer

Jill Heneghan

Chief Financial Officer

Jill oversees all aspects of MTM’s Accounting and Finance teams, including accounts payable, accounting operations, payroll, and reporting. Her more than 12 years of experience in financial planning, auditing, and analysis help her continually ensure that MTM is a fiscally responsible company capable of meeting the needs of clients nationwide. Jill holds a master’s degree in accounting from the University of Missouri.

Tim Kessler

Chief Operating Officer, Healthcare

Tim Kessler

Chief Operating Officer, Healthcare

Tim is a St. Louis native with more than 20 years of experience leading large organizations with technology-focused departments, like Ascension, Express Scripts, and CitiGroup. As COO, Tim is responsible for driving business growth, ensuring quality and compliance, and maintaining stakeholder satisfaction and service improvement. Through his oversight, MTM’s operational departments—including our contact center, logistics, quality and compliance, and implementation teams—operate successfully and efficiently to the satisfaction of our clients and their customers. Tim earned his bachelor’s of science degree in business administration and management information systems from Saint Louis University.

Brian Balogh

Chief Operating Officer, Transit

Brian Balogh

Chief Operating Officer, Transit

Brian leads MTM Transit’s operations to achieve contract compliance and efficient quality service. He joined MTM Transit in 2016 with more than 24 years of transportation management experience. Brian possesses significant leadership experience overseeing transit operations across the nation, including fixed route, paratransit, mobility management, and ADA assessment and travel training programs. As Chief Operating Officer, he oversees MTM Transit’s location operations nationwide to ensure the most appropriate and cost-effective delivery of transportation services. He works closely with clients to understand the local climate and issues pertaining to each of our transit programs. In his hands-on approach, each client receives personal, program-specific support. He received his education from Cleveland State University.

Rick Holbrook

Chief Technology Officer

Rick Holbrook

Chief Technology Officer

Rick brings to MTM nearly 35 years of experience leading technology functions for organizations in the healthcare industry. In his role as MTM’s CTO, Rick leads our technology-driven business solutions, and in particular, delivers the ongoing development of our proprietary non-emergency medical transportation (NEMT) scheduling platform, Reveal. As the leader of our high performing IT team, Rick provides true vision for future technology enhancements and investments, ensuring a seamless digital experience for stakeholders. Rick holds his bachelor’s of science degree in computer science and psychology, with a bachelor’s of arts degree in business management.

Benjamin Woodruff

Chief Sales Officer

Benjamin Woodruff

Chief Sales Officer

Ben brings to MTM more than 15 years of experience in business development and client retention leadership. As Chief Sales Officer, he provides executive-level leadership to MTM’s Business Development team, creates compelling sales strategies, and forms key partnerships with government agencies and managed care organizations. His primary focus includes redefining the strategic sales direction of MTM’s transit and healthcare services, consulting with existing clients to expand upon current relationships, and growing with new clients. Prior to joining MTM, he spent 11 years in business development leadership roles with Pace Industries, a $600 million Northwest Arkansas-based manufacturing company. His extensive expertise in business development and organizational leadership led to his 2016 selection for the Northwest Arkansas Business Journal’s 40 under 40 Award. Ben is a graduate of the US Military Academy at West Point.

Phil Stalboerger

Phil Stalboerger

Vice President of Public Affairs

Phil Stalboerger

Phil Stalboerger

Vice President of Public Affairs

Phil is an expert government relations specialist with more than 15 years of experience in legislative affairs roles with organizations such as Faegre Baker Daniels, Blue Cross Blue Shield of Minnesota, and the Minnesota Senate. At MTM, his responsibilities include managing our government relations efforts around the country to ensure current and prospective clients are well-educated and aware of the issues they face for transportation and healthcare programs. Phil plays an important role in developing key relationships and strategies for new business prospects, bringing continued job growth to MTM’s operating areas, and identifying solutions for addressing healthcare access. He holds a bachelor of arts degree in government and political science, as well as a master's degree in public administration.

Heather Pekar

Vice President of Information Technology

Heather Pekar

Vice President of Information Technology

As MTM continues to be one of the most innovative transit and healthcare management companies in the industry, Heather is responsible for the implementation, development, and oversight of our technology and software solutions. MTM relies on Heather to lead our Information Technology team in identifying technology trends, creating strategic plans for ongoing enhancements and innovation, and utilizing technology to optimize operational efficiency. Heather has ten years of experience in transit technology, including seven years in technology leadership roles with MV Transportation and their affiliate Canadian operation, MVT Canadian Bus. She holds a bachelor of science degree in computer science from Texas A&M University.

Pam Cook

Vice President of Program Governance

Pam Cook

Vice President of Program Governance

Pam drives the implementation of new programs, new projects, and changes within MTM’s overall operations. She also oversees our Quality and Compliance team to ensure we are contractually compliant and provide an unsurpassed level of service for our clients and members. Additionally, Pam is responsible for our credentialing team, ensuring service provider compliance with our stringent standards. Prior to joining MTM, she was the Senior Vice President of Compliance Audit and Exam Management for CitiMortgage, Inc., where she focused on risk management and mitigation.

Dana Wilkerson

Vice President of Finance & Data Intelligence

Dana Wilkerson

Vice President of Finance & Data Intelligence

Since joining MTM in 2014, Dana has lead MTM’s various Finance teams, including our treasury, financial planning and analysis, contract analysis, and internal audit teams. With more than 13 years of finance and accounting experience, she directs MTM’s financial strategy, planning, and forecasting, and manages the company’s annual budget. Dana also supervises MTM’s billing/encounter reconciliation processes, develops control audits, and is responsible for MTM’s tax policies and filings. She is a Missouri Certified Public Accountant (CPA) and a member of the American Institute of CPAs. Dana earned her master’s degree in accounting from the University of Missouri.

Chuck DeZearn

Chuck DeZearn

Regional Vice President, Healthcare

Chuck DeZearn

Chuck DeZearn

Regional Vice President, Healthcare

With more than 25 years of experience in the transportation and logistics industry, Chuck is a proven leader with an in-depth understanding of NEMT programs, government and private contract compliance, implementation and project management, strategic planning, and budget adherence. In particular, Chuck recently spent 11 years with NEMT broker LogistiCare, 10 of which he served as the organization’s Senior Vice President of Operations. While in this position, he oversaw NEMT operations with a total revenue of $300 million in six states. Chuck earned his Bachelor of Science degree in business administration and marketing from the University of Tennessee.

Kim Clark

Regional Vice President, Healthcare

Kim Clark

Regional Vice President, Healthcare

As MTM’s Regional Vice President of Operations in the Mid-Atlantic region, Kim oversees all of our contracts in the District of Columbia and surrounding area. With more than 20 years of experience in the transportation industry, she is a previous recipient of the APTA Gold Bus Safety Award. Kim works hand-in-hand with MTM’s Program Directors and clients to ensure contractual adherence and high quality service. She holds a bachelor degree in business management.

Nathan Mueller

Regional Vice President, Healthcare

Nathan Mueller

Regional Vice President, Healthcare

Nathan has over 14 years’ of experience with MTM, working his way up from Customer Service Center Manager to Regional Vice President. He served for several years as Program Director for MTM’s statewide Wisconsin NEMT program, managing implementation and operation of the program. In 2016, Nathan was promoted to Regional Vice President. In this role he oversees several of our statewide NEMT programs, including Mississippi, Wisconsin, and Nevada, as well as various MTM contracts in Iowa, Minnesota, and Oregon. Nathan provides oversight of MTM’s operations, assisting Program Managers and Directors as needed during implementation and beyond to ensure contract compliance, client satisfaction, and overall success.

Ed Overn

Regional Vice President, Transit

Ed Overn

Regional Vice President, Transit

To help ensure our regional teams flourish through exceptional leadership and hands-on management, Ed oversees MTM Transit’s paratransit, fixed route, and special needs transportation services in the East region. Working with our clients and local management teams, his ultimate goals are to increase service efficiency, ensure contractual compliance, and support ongoing growth. A 25-year veteran of the transportation industry, Ed has served in a variety of roles that have helped him cultivate his vast transit knowledge and expertise. Beginning as an EMS Dispatcher and Paratransit Operator in 1984, Ed quickly advanced his career into high level management roles with organizations like MV Transportation, Laidlaw Transit Services, and Transdev.

Scott Transue

Regional Vice President, Transit

Scott Transue

Regional Vice President, Transit

With more than 22 years of public and private sector transit management experience, including paratransit, dial a ride, fixed route, travel training, eligibility assessment, call center, and light rail projects, Scott offers MTM Transit clients in the West region hands-on oversight and expertise. His focus on safety, quality maintenance, and superior customer service, combined with his unique leadership experience, are of great benefit to MTM Transit as we continue our rapid growth in the West region. Scott’s invaluable experience includes leadership positions with organizations like Southland Transit, the San Diego Metropolitan Transit District, and Expanding Horizons.

Jack Hempstead

Regional Vice President, Transit

Jack Hempstead

Regional Vice President, Transit

Jack is an invaluable resource to MTM Transit’s operations and clients in the Central region of the country, collaborating with all stakeholders to increase service efficiency, ensure contractual compliance, and support ongoing growth. Jack’s background in the industry includes nearly 15 years of experience in transit leadership roles with national organizations like Laidlaw, MV Transportation, and First Transit. In his previous ten-year career with MV Transportation, he was a two-time nominee for General Manager of the year due to his ongoing commitment to employee morale, operational efficiency, and safety. Jack holds a Master’s Degree in Business Administration.

Tom Greufe

Director of Safety Administration

Tom Greufe

Director of Safety Administration

To ensure MTM Transit maintains high quality, safe transportation for passengers nationwide, Tom standardizes our training programs for each of our operating locations. He has been instrumental in implementing the TAPTCO operator training program into our training curriculum. Tom also oversees, updates, and enforces Ride Right’s System Safety Program Plan, Emergency Preparedness Plan, Injury and Illness Prevention Plan, and Drug and Alcohol Policy. Throughout his 25-plus year career, Tom has implemented numerous training programs and led operations to reduce accident rates and liability costs. His extensive professional career is complemented by a Master of Science in Industrial Safety Management and more than 21 years serving as a member of the American Public Transportation Association (APTA) Safety Committee.

Ben Kletti

Regional Director of Maintenance

Ben Kletti

Regional Director of Maintenance

Ben oversees all maintenance functions for MTM Transit’s operations in the East and Central regions of the country, working with General Managers and maintenance teams to provide safe, timely, and high quality performance of preventive fleet maintenance, repairs, and bodywork. He is a seasoned maintenance professional, having spent more than 18 years in leadership roles in vehicle maintenance. Ben offers a hands-on supervisory approach that benefits our maintenance teams, clients, and passengers. For the past 12 years, Ben has held high-level leadership positions, overseeing daily maintenance operations and preventive maintenance for fleets of over 100 vehicles.

Joseph Sullivan

Regional Director of Maintenance

Joseph Sullivan

Regional Director of Maintenance

As Regional Director of Maintenance, Joseph oversees MTM Transit’s maintenance activities for our contracts in the West region of the United States. Joseph has more than 10 years of experience in the fleet maintenance industry, holding positions from Transit Bus Technician to Fleet Maintenance Supervisor. Joseph is an ASE-Certified Master Technician and has experience repairing and overseeing repairs on cutaways, alternative fuel vehicles, Multiplex electronic control systems, and ITS equipment. In 2015, he was awarded the American Public Works Association Professional Manager of the Year in Public Fleet for the Sacramento Chapter.

Lynn Griswold

Executive Vice President, Board of Directors

Lynn Griswold

Executive Vice President, Board of Directors

Lynn co-founded MTM with his wife Peg in 1995. Lynn holds a master's degree in business administration from George Washington University, and brings to MTM's Board of Directors more than 30 years of management experience in the medical field, social services, and with managed care organizations. Lynn is also a veteran, having served as a former Captain in the Navy.

Peg Griswold

Chairperson, Board of Directors

Peg Griswold

Chairperson, Board of Directors

As the chairman of MTM’s Board of Directors, Peg provides strategic leadership and final authority on all major business and financial decisions. Prior to moving into her oversight role as the Chairman, Peg co-founded MTM and provided key leadership and executive functions as the former President and CEO. Peg has more than 30 years of experience working in executive roles in the social services, health, and behavioral health fields.

Mike Castellano

Advisory Board Member

Mike Castellano

Advisory Board Member

Mike Castellano is an accomplished senior executive, accountant, and board member with more than a decade of success and experience in the rapidly changing healthcare industry. Currently the CEO of Esse Health, he oversees one of St. Louis’ largest independent primary care physician groups. Mike previously served in executive leadership roles with companies like Evans & Dixon LLC; UniGroup, Inc.; Nooney Company; and Emerson Electric. He earned his MBA from St. Louis University, is a CPA, and holds Six Sigma Black Belt Certification in Lean Healthcare.

Jack Griffin

Advisory Board Member

Jack Griffin

Advisory Board Member

Jack Griffin has more than 25 years of experience in leadership positions, and currently serves as the Chairman of the Board and CEO of Atlas World Group, Inc., a national transportation and logistics company. Prior to joining joining Atlas, he worked in various senior management roles within the transportation industry. Jack has also previously served as chairman of the Evansville Tri-State Heart Walk, and currently sits on the American Heart Association’s Board of Directors. He earned his graduate degree from Columbia University.

Charlotte Martin

Advisory Board Member

Charlotte Martin

Advisory Board Member

Charlotte Martin is a seasoned senior executive with a proven track record of achieving outstanding business results. As former President and COO of Gateway EDI, a $100 million healthcare technology company, she led the organization to explosive growth, earning fastest growing private company designation in St. Louis three times. Charlotte has advised numerous private companies, and has held board positions at Abel Oil, Contegix, St. Louis Public Radio, and the Lindbergh Schools Foundation. Charlotte earned her master’s degree from the University of Missouri-St. Louis.

Beverly Lucas Propst

Advisory Board Member

Beverly Lucas Propst

Advisory Board Member

Beverly Lucas Propst has more than two decades of experience as a board member, senior executive, and attorney. Currently the Senior Vice President of Human Resources for Graybar Electric, she leads the human resources function for a $6 billion Fortune 500 company. Prior to taking on an executive role in 2008, she served as counsel in Graybar’s legal department and at two St. Louis area law firms. Beverly was named one of St. Louis’ most influential business women in 2015, and currently sits on the Board of Directors for Forest Park Forever, the Magic House, and Midwest Health Initiative. She earned her JD from the University of Illinois College of Law.

Gina Hoagland

Advisory Board Member

Gina Hoagland

Advisory Board Member

Currently the Chairman and Principal of Collaborative Strategies, Inc., a St. Louis-based strategic planning firm, Gina Hoagland has a diverse background in strategic planning, finance, board development, and talent management. She has been a lead facilitator, board member, and advisor for dozens of boards, including for companies like Graybar Electric, Essex Industries, Triad Bank, Major Eagle/Eagle Brands, and more. Gina earned her undergraduate degree in economics and government from Georgetown University, and her MBA from the Darden School at the University of Virginia.