Leadership

Connecting people
Alaina Macia photo

Alaina Macia
President & CEO

As the President and CEO of MTM, Alaina is a leader in the healthcare and transit industries. Her vision and passion for ensuring community services are accessible without barriers—including healthcare, job access, and social services—for all persons, including those in need, is what continues to drive MTM forward.

Brian Balogh

Chief Operating Officer, Transit

Brian Balogh

Chief Operating Officer, Transit

Brian leads MTM Transit’s operations to achieve contract compliance and efficient quality service. He joined MTM Transit in 2016 with more than 24 years of transportation management experience. Brian possesses significant leadership experience overseeing transit operations across the nation, including fixed route, paratransit, mobility management, and ADA assessment and travel training programs. As Chief Operating Officer, he oversees MTM Transit’s location operations nationwide to ensure the most appropriate and cost-effective delivery of transportation services. He works closely with clients to understand the local climate and issues pertaining to each of our transit programs. In his hands-on approach, each client receives personal, program-specific support. He received his education from Cleveland State University.

Dave Busch

Dave Busch

Chief Growth Officer

Dave Busch

Dave Busch

Chief Growth Officer

As our Chief Growth Officer, Dave provides visionary leadership for MTM’s sales and business development functions. Working with a team of Strategic Account Directors, he creates compelling strategies to set MTM apart in the marketplace while forming partnerships with managed care organizations across the country. In addition to identifying new business opportunities, he also plays a key role in aligning with current clients to create valuable non-emergency medical transportation (NEMT) programs and expand existing services. With nearly two decades of executive leadership experience in the healthcare industry, primarily the managed care sector, Dave has an impressive track record of organizational growth, strategy, and innovation in a highly competitive field. In previous roles, he drove membership growth by upwards of 50%, launched Medicare Advantage product strategies to deliver 20% growth in the first year, and helped achieve a record high 90% membership retention level. Dave earned his Bachelor of Arts degree in economics from the University of California Los Angeles. He holds several leadership positions in his community and the healthcare industry, including Board Chair of the Buffalo Museum of Science, Board Chair of the Tifft Nature Reserve, and member of the Board of Advisors for several healthcare start-ups.

Jill Heneghan

Chief Financial Officer

Jill Heneghan

Chief Financial Officer

Jill oversees all aspects of MTM’s Accounting and Finance teams, including accounts payable, accounting operations, payroll, and reporting. Her more than 12 years of experience in financial planning, auditing, and analysis help her continually ensure that MTM is a fiscally responsible company capable of meeting the needs of clients nationwide. Jill holds a master’s degree in accounting from the University of Missouri.

Rick Holbrook

Chief Technology Officer

Rick Holbrook

Chief Technology Officer

Rick brings to MTM nearly 35 years of experience leading technology functions for organizations in the healthcare industry. In his role as MTM’s CTO, Rick leads our technology-driven business solutions, and in particular, delivers the ongoing development of our proprietary non-emergency medical transportation (NEMT) scheduling platform, Reveal. As the leader of our high performing IT team, Rick provides true vision for future technology enhancements and investments, ensuring a seamless digital experience for stakeholders. Rick holds his bachelor’s of science degree in computer science and psychology, with a bachelor’s of arts degree in business management.

Dawn Kotva

Dawn Kotva

Chief Operating Officer, Healthcare

Dawn Kotva

Dawn Kotva

Chief Operating Officer, Healthcare

With a focus on providing a best-in-class customer and client experience, Dawn guides the overall operational direction of our organization. Dawn joined MTM in 2019 as Vice President, Operations, a role in which she directed all areas of our transportation and Logistics operations, ensuring top-level performance from our multi-modal network of transportation providers. As COO, she helps to improve network adequacy, execute our Corporate Logistics Strategy, and enhance service transparency through our proprietary MTM Link platform. Dawn is focused on guiding MTM's operations as we move toward more technology-enabled features that leverage AI to dynamically predict transportation resource capacity, proactively adjust transportation resources to ensure on-time performance, and accurately match members to their most appropriate mode and driver. Dawn has more than 20 years of experience in executive management roles for organizations like Penske Logistics, Express Scripts, and Cigna. Dawn earned her MBA from Washington University in St. Louis. She is a former Navy Lieutenant Commander, and holds her GE Master Black Belt certification.

Michele Lucas

Chief Marketing Officer

Michele Lucas

Chief Marketing Officer

Michele has more than 20 years of experience in sales and marketing leadership roles. As the Chief Marketing Officer, she oversees MTM's expert Marketing Department and supports our efforts in new business acquisition. Michele is also responsible for MTM’s account management and client relations functions, and supports clients in developing program manuals, member educational materials, community outreach materials, and newsletters for all stakeholder groups. She holds a master’s degree in business administration.

Kerri Mileski

Chief Human Resource Officer

Kerri Mileski

Chief Human Resource Officer

With more than ten years of experience in corporate compliance, employee relations, strategic planning, and new business implementation, Kerri is MTM's human resources expert. As the Chief Human Resource Officer, she focuses on staff engagement and organizational design to streamline our overall operations. Kerri oversees MTM’s Human Resources, Training, and Employee Engagement teams to ensure ongoing corporate enhancement, as well as improved employee hiring practices, training programs, and satisfaction. Her main goal is to ensure we hire and train the most qualified staff, resulting in overall operational quality and client satisfaction. She holds a master’s degree in organizational leadership.

Tom Wiese

Tom Wiese

Chief Legal Officer

Tom Wiese

Tom Wiese

Chief Legal Officer

As Chief Legal Officer, Tom Wiese ensures MTM adheres to federal, state, and local laws and regulatory requirements in all of our operating areas. He is MTM’s chief advisor and representation on all legal matters, and oversees the execution of contracts with clients, vendors, and providers. He is also a valued resource and guide to MTM’s Risk Management Committee and Board of Directors. Tom has practiced law in the healthcare industry in private practice settings for multi-national managed care organizations like Centene, as well as large national hospital systems such as SSM Health. He has spent his career leading compliance, risk, and corporate governance functions; directing M&A due diligence activity; and negotiating all manner of contracts. Tom earned his Juris Doctor degree from Saint Louis University School of Law, and is certified in healthcare compliance.

Goran Banjac

Goran Banjac

Vice President of Engineering

Goran Banjac

Goran Banjac

Vice President of Engineering

A strategic role that requires strong partnership across all MTM functions, the Vice President, Engineering ensures our Engineering team delivers meaningful features, applications, and technology solutions that guarantee all business operations run smoothly. With more than 20 years of experience in development roles—10 of which have been spent in technical management positions—Goran is a top tier software development executive. In past roles with companies like Alltel, GetWellNetwork/Skylight Healthcare Systems, and ViiMed, Goran has led large engineering teams and helped establish a technology vision that supports the needs of internal and external customers. Most recently as the Chief Development Officer with ViiMed, he optimized the organization’s technology capabilities to deliver virtual healthcare solutions worldwide. Goran is a graduate of the University of Sarajevo, and has continued his education in business intelligence and technology at the University of California—San Diego.

Justin Cannavan

Justin Cannavan

Vice President of Product Provisioning

Justin Cannavan

Justin Cannavan

Vice President of Product Provisioning

Justin joined MTM in 2010 as a Business Analyst, and quickly worked his way into leadership roles within our Information Technology organization, including Manager, Reporting and Analytics; Director, Business Intelligence; and Director, IT. Most recently as Senior Director, Product Provisioning, he oversaw the successful coordination, implementation, migration, and support of our proprietary NEMT operating platform, MTM Link, as well as all other strategic migrations of systems and data. As Vice President of the same department, Justin leads a diverse team of software analysts and developers, ensuring the timely delivery of technology solutions that meet the needs of internal teammates and our clients. Justin earned his MBA from Maryville University of St. Louis.

Michael Coleman

Michael Coleman

Vice President of Business Affairs

Michael Coleman

Michael Coleman

Vice President of Business Affairs

Michael came to MTM in 2022 as part of our acquisition of Veyo. He spent more than eight years at Veyo, initially heading the Operations team before assuming oversight of the Business Affairs teams, which included strategy, analytics, people operations, call center, legal affairs, risk, and compliance functions. In his role as Vice President of Business Affairs at MTM, Michael continues to lead strategic and administrative initiatives that enhance internal productivity and improve quality and outcomes. Outside of his experience at MTM and Veyo, Michael has more than 25 years of expertise in operations management, strategic partnerships, and strategy management.

Pam Cook

Vice President of Program Governance

Pam Cook

Vice President of Program Governance

Pam drives the implementation of new programs, new projects, and changes within MTM’s overall operations. She also oversees our Quality and Compliance team to ensure we are contractually compliant and provide an unsurpassed level of service for our clients and members. Additionally, Pam is responsible for our credentialing team, ensuring service provider compliance with our stringent standards. Prior to joining MTM, she was the Senior Vice President of Compliance Audit and Exam Management for CitiMortgage, Inc., where she focused on risk management and mitigation.

Michael Hammond

Vice President of Government Sales

Michael Hammond

Vice President of Government Sales

Mike, a 36-year veteran of the healthcare and public affairs industry, leads MTM’s initiatives to grow our NEMT client base nationwide, specifically within the Medicaid space. He guides MTM in pursuing opportunities at the state and local level, working with our Public Affairs team to develop a strategy to best align with our clients’ needs and position us for success during the RFP response process. Mike is a skillful healthcare advocate and lobbyist for the healthcare delivery system. He came to MTM following a storied career with renowned managed care plans such as Humana, United Health Group, and Centene, as well as the United States Department of Health and Human Services. From 1999 to 2015, Mike served as a consultant to the Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, providing subject matter expertise to states, providers, and federal contractors for behavioral health services. Mike earned his master’s degree in management from Baker University, and is a member of the College for Behavioral Health Leadership.

Patrick Higgins

Vice President of IT & CISO

Patrick Higgins

Vice President of IT & CISO

Patrick is responsible for the overall design, development, and implementation of MTM’s IT systems, applications, and infrastructure. With more than 25 years of experience in IT leadership positions, Patrick has extensive familiarity managing technology in a complex and ever changing world. He is a trusted technology leader, with an emphasis on obtaining and maintaining HITRUST certification—an extremely important component of MTM’s IT operations. Most recently, he spent four years as Director, Information Technology/Information Security Officer at the San Diego-based Accumen, Inc., where he oversaw an exclusively cloud-based enterprise. Patrick earned his bachelor of science degree in electronic engineering technology from Western Kentucky University.

Josh Komenda

Vice President of Strategic Operations

Josh Komenda

Vice President of Strategic Operations

As the co-founder, CEO, and president of Veyo, Josh joined MTM following our acquisition of the healthcare logistics company in 2022. Josh earned a degree in computer engineering from the University of Waterloo and a graduate degree in Business from the Marshall School of Business at University of Southern California. He began his career at Qualcomm, where he led a global engineering team and served as vice chair for a 3G global wireless standards committee. His first startup, GoFastCab, launched in 2009 as the first taxicab booking system for retail customers in the United States. In 2013, GoFastCab was acquired by Total Transit, which hired Josh and his team to continue advancing its mobile booking system—ultimately leading to the creation of Veyo, which was built to transform access to care by integrating technology with fully trained and Medicaid-credentialed rideshare fleets. In his role as Vice President of Strategic Operations, Josh develops innovative strategies, such as the Independent Driver Provider (IDP) model, to best align our operations with our clients’ needs and expectations.

Danielle Mezera

Danielle Mezera

Vice President of Operations

Danielle Mezera

Danielle Mezera

Vice President of Operations

Danielle has more than nine years of experience managing NEMT programs. As Vice President of Operations, Danielle oversees all of MTM’s operations in the eastern portion of the country, ensuring a high level of service delivery for members in the region and facilitating client relationships and interactions. After beginning her NEMT career with the Wisconsin Department of Health Services (DHS) as the Contract Monitor for the statewide NEMT program, Danielle came to MTM in 2016 as the General Manager of our operation of the Wisconsin NEMT program. Danielle brings a unique perspective to our operations, as she has worked in NEMT from both sides of the aisle—allowing her to maintain a full-picture view of our programs. Danielle earned her Juris Doctor from the University of Iowa, and is an advisory board member of the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC).

Linda Olsen

Linda Olsen

Vice President of Member Interactions

Linda Olsen

Linda Olsen

Vice President of Member Interactions

As MTM’s Vice President of Member Interactions, Linda helps us ensure an excellent customer experience for every member. Focused on improving communication and reducing complaints, Linda leads our self-service initiatives and member communication process as we concentrate on integrating digital communications channels with more traditional avenues. Linda joined MTM in 2017 as the Senior Director, Contact Center, where she oversaw our contact center locations nationwide. Prior to joining MTM, she spent 15 years directing customer service operations for two large telecommunications organizations.

Heather Pekar

Vice President of Product Management

Heather Pekar

Vice President of Product Management

As MTM continues to be one of the most innovative transit and healthcare management companies in the industry, Heather is responsible for the implementation, development, and oversight of our technology and software solutions. MTM relies on Heather to lead our Information Technology team in identifying technology trends, creating strategic plans for ongoing enhancements and innovation, and utilizing technology to optimize operational efficiency. Heather has ten years of experience in transit technology, including seven years in technology leadership roles with MV Transportation and their affiliate Canadian operation, MVT Canadian Bus. She holds a bachelor of science degree in computer science from Texas A&M University.

Amy Ritchie

Amy Ritchie

Vice President of Proposals

Amy Ritchie

Amy Ritchie

Vice President of Proposals

With nearly 20 years of marketing and sales experience, and since joining MTM’s marketing team in 2010, Amy has played a key role in shaping MTM’s position as a leader in the market. As Vice President of Proposals, she is responsible for driving new business through the Request for Proposal (RFP) process and retaining existing contracts through the rebid process. Amy leads MTM’s proposal team in developing strategic proposals and presentations in response to client RFPs and requests. She ensures the creation of customized materials that clearly outline how our organization envisions operating each client’s program and the value we will deliver. Amy also helps define our bidding strategy and ensures alignment with our organizational goals of controlled and responsible growth alongside strong client partners.

Phil Stalboerger

Phil Stalboerger

Vice President of Public Affairs

Phil Stalboerger

Phil Stalboerger

Vice President of Public Affairs

Phil is an expert government relations and public specialist with more than 25 years of experience in legislative affairs roles with organizations such as Faegre Baker Daniels, Blue Cross Blue Shield of Minnesota, Minnesota Department of Commerce, and the Minnesota Senate. At MTM, his responsibilities include managing our government relations efforts around the country, and ensuring NEMT has a voice in Washington, DC.  Partnering with stakeholders around the country, Phil provides leadership on many issues facing transportation and health care programs in the United States. Phil plays an important role in developing key relationships and strategies for new business prospects, bringing continued job growth to MTM’s operating areas, and identifying solutions for addressing healthcare access. He holds a bachelor of arts degree in government and political science, as well as a master's degree in public administration.

Dana Wilkerson

Vice President of Finance & Data Intelligence

Dana Wilkerson

Vice President of Finance & Data Intelligence

Since joining MTM in 2014, Dana has lead MTM’s various Finance teams, including our treasury, financial planning and analysis, contract analysis, and internal audit teams. With more than 13 years of finance and accounting experience, she directs MTM’s financial strategy, planning, and forecasting, and manages the company’s annual budget. Dana also supervises MTM’s billing/encounter reconciliation processes, develops control audits, and is responsible for MTM’s tax policies and filings. She is a Missouri Certified Public Accountant (CPA) and a member of the American Institute of CPAs. Dana earned her master’s degree in accounting from the University of Missouri.

Duane Williams

Duane Williams

Vice President of Operations

Duane Williams

Duane Williams

Vice President of Operations

Duane has been with MTM since 2009, serving in various roles working directly with our Medicaid and Medicare clients. Prior to joining MTM, he spent several years working in provider oversight for a large national managed care organization. In previous roles at MTM, he oversaw our team of Account Executives, collaborating with internal teams and our clients to ensure successful NEMT programs. Additionally, as the prior Director of Regional Operations, he managed all aspects of our Logistics operations in the Western division. As the Vice President of Operations, Duane oversees all of MTM’s operations in the western portion of the country, ensuring a high level of service delivery for members in the region and facilitating client relationships and interactions.

Peg Griswold

Chairperson, Board of Directors

Peg Griswold

Chairperson, Board of Directors

As the chairman of MTM’s Board of Directors, Peg provides strategic leadership and final authority on all major business and financial decisions. Prior to moving into her oversight role as the Chairman, Peg co-founded MTM and provided key leadership and executive functions as the former President and CEO. Peg has more than 30 years of experience working in executive roles in the social services, health, and behavioral health fields.

Lynn Griswold

Executive Vice President, Board of Directors

Lynn Griswold

Executive Vice President, Board of Directors

Lynn co-founded MTM with his wife Peg in 1995. Lynn holds a master's degree in business administration from George Washington University, and brings to MTM's Board of Directors more than 30 years of management experience in the medical field, social services, and with managed care organizations. Lynn is also a veteran, having served as a former Captain in the Navy.

Jack Griffin

Advisory Board Member

Jack Griffin

Advisory Board Member

Jack Griffin has more than 25 years of experience in leadership positions, and currently serves as the Chairman of the Board and CEO of Atlas World Group, Inc., a national transportation and logistics company. Prior to joining joining Atlas, he worked in various senior management roles within the transportation industry. Jack has also previously served as chairman of the Evansville Tri-State Heart Walk, and currently sits on the American Heart Association’s Board of Directors. He earned his graduate degree from Columbia University.

Charlotte Martin

Advisory Board Member

Charlotte Martin

Advisory Board Member

Charlotte Martin is a seasoned senior executive with a proven track record of achieving outstanding business results. As former President and COO of Gateway EDI, a $100 million healthcare technology company, she led the organization to explosive growth, earning fastest growing private company designation in St. Louis three times. Charlotte has advised numerous private companies, and has held board positions at Abel Oil, Contegix, St. Louis Public Radio, and the Lindbergh Schools Foundation. Charlotte earned her master’s degree from the University of Missouri-St. Louis.

Beverly Lucas Propst

Advisory Board Member

Beverly Lucas Propst

Advisory Board Member

Beverly Lucas Propst has more than two decades of experience as a board member, senior executive, and attorney. Currently the Senior Vice President of Human Resources for Graybar Electric, she leads the human resources function for a $6 billion Fortune 500 company. Prior to taking on an executive role in 2008, she served as counsel in Graybar’s legal department and at two St. Louis area law firms. Beverly was named one of St. Louis’ most influential business women in 2015, and currently sits on the Board of Directors for Forest Park Forever, the Magic House, and Midwest Health Initiative. She earned her JD from the University of Illinois College of Law.

Gina Hoagland

Advisory Board Member

Gina Hoagland

Advisory Board Member

Currently the Chairman and Principal of Collaborative Strategies, Inc., a St. Louis-based strategic planning firm, Gina Hoagland has a diverse background in strategic planning, finance, board development, and talent management. She has been a lead facilitator, board member, and advisor for dozens of boards, including for companies like Graybar Electric, Essex Industries, Triad Bank, Major Eagle/Eagle Brands, and more. Gina earned her undergraduate degree in economics and government from Georgetown University, and her MBA from the Darden School at the University of Virginia.

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