MTM provides rides for eligible Iowa FFS Medicaid members. You can set up a free ride to a Medicaid-covered service if you have no other way to get there.
Call us at 1-866-572-7662 (TTY: 711). Please call to schedule your ride at least two business days in advance. We schedule routine trips Monday through Friday from 8 a.m. to 5 p.m. You can also use the MTM Link web portal and mobile app to book your ride at any time.
Please have the following information ready when you call:
If your appointment is urgent, MTM will set up your ride. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. This includes rides to:
Call us at 1-866-572-7662 (TTY: 711), 24 hours a day, seven days a week, to schedule an urgent ride. MTM does not schedule emergency transportation. Call 911 if you have an emergency.
You do not get to choose what kind of vehicle we assign you. You will receive the type of ride that is most appropriate for your physical and medical condition. We may consult your doctor. Based on your needs, we will offer you:
We may be able to help with gas costs if you, a friend, or a family member can drive you to your appointment. We must approve these types of rides before your appointment. Ask us about this program when you call to schedule your ride.
Call MTM 1-866-572-7662 (TTY: 711) if you need to cancel or reschedule your ride. Please call as soon as possible.
Call MTM at 1-866-572-7662 (TTY: 711) if you:
When you call, please tell us if you would like to ride with a certain provider. MTM will try to honor your request. However, we cannot promise your ride will be assigned to the requested provider. The provider must be in our network.
If you have questions about MTM, you have the right to get help and information in your language at no cost. To talk to an interpreter, call 1-888-561-8747.
You can expect certain rights and protections from MTM. You also have certain responsibilities. Click here to read IME’s member rights and responsibilities.
We always want to provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 (TTY: 711) if you have a complaint about your service. You can also make suggestions about how we can serve you better. You may also use our convenient online form. We will follow up on all complaints.
MTM will send you a letter if we:
If you disagree with a denial or other decision made by MTM, you can file an appeal, grievance, or State Fair Hearing request. You can do this by calling or writing to us within 90 days of the date on your denial letter. You must tell us you disagree with our decision. Send your letter to:
16 Hawk Ridge Circle
Lake St. Louis, MO 63367
Call us at 1-866-436-0457 for more information.