Iowa Fee for Service (FFS) Non-Emergency Medical Transportation


MTM is Iowa Medicaid’s non-emergency medical transportation (NEMT) broker. The NEMT program helps eligible Fee for Service (FFS) Medicaid members access free rides. Call us to set up a ride to a Medicaid-covered service if you have no other way to get there.

We are dedicated to providing safe, reliable rides. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages from the menu above for details specific to your needs.

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To schedule transportation:

Call us at 1-866-572-7662 (TTY: 711). Please call to schedule your ride at least two business days in advance. We schedule routine trips Monday through Friday from 8 a.m. to 5 p.m. You can schedule urgent trips 24 hours a day, seven days a week.

You can also use our MTM Link mobile app or web portal to schedule your rides without calling MTM. Click here to register today!

To file a complaint:

We want to always provide excellent service. Call MTM’s “We Care Line” at 1-866-436-0457 (TTY: 711) if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.

If your ride is late:

Call MTM at 1-866-572-7662 (TTY: 711) if you:
  • Have waited more than 15 minutes after the pick-up time scheduled during the original ride request.
  • Have waited more than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request.
  • Cannot reach the driver.

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