Texas Members

MTM Health provides rides for members of these Texas health plans:

• Aetna Better Health of Texas
• Scott & White Health Plan
• Cook Children’s Health Plan
• Community Health Choice
• Dell Children’s Health Plan
• El Paso Health
• FirstCare Health Plan
• Parkland Community Health Plan
• Wellpoint

If you qualify for rides to medical appointments, MTM Health can help you get to approved health care locations. If your provider is far away, you may need permission from your health plan before the ride can be scheduled.

Call MTM Health using the toll‑free number for your health plan listed above. MTM Health schedules routine and urgent trips 24 hours a day, 7 days a week.

You may also book rides using:

• The MTM Link Member mobile app
• The Member Portal

Please have the following information ready when you call:

• Your name, date of birth, address, phone number, and Texas Medicaid ID
• The name, address, and phone number of your appointment location
• The date and time of your appointment
• The medical reason for the trip
• The type of service (doctor, dentist, therapy, etc.)
• Any special needs, such as a walker, cane, or wheelchair
• Whether someone needs to ride with you (members under age 18 must ride with a parent or guardian)

If your appointment is urgent, MTM Health can help set up a ride. An urgent visit means you need medical care right away. This includes hospital discharge rides.

Call MTM Health any time, day or night, using your health plan’s toll‑free number. MTM Health does not schedule rides to the emergency room. If you have a medical emergency, call 911.

• Be ready for your ride at least 90 minutes before your appointment. You may arrive 15 to 60 minutes before your appointment starts.
• If your visit is over and you did not schedule a ride home, call MTM Health. Ask for a will‑call return ride. Your driver should arrive within one hour.
• Call MTM Health if your driver is late or does not arrive.

Call MTM Health using your health plan’s toll‑free number as soon as possible if you need to cancel or change your ride. You may also call this number if you have questions about a scheduled trip.

Call MTM Health if:

• Your ride is more than 15 minutes late, or
• You are waiting for a return ride and it has been more than one hour, or
• You cannot reach your driver

You may ask for a certain provider when you call. MTM Health cannot guarantee this request.

You cannot choose the type of vehicle. MTM Health assigns the ride that best meets your medical and physical needs. We may review this with your doctor. Based on your needs, your ride may be:

• A sedan if you can walk from your door to the vehicle.
• A wheelchair‑equipped vehicle if you use a mobility device
• Gas mileage reimbursement if a friend or family member drives you
• Public transit, if you can safely walk to and from a nearby bus stop

If you disagree with a decision to deny, stop, or reduce services, you may file an appeal by calling the toll‑free number on the back of your health plan ID card.