Members of Trillium Community Health Plan residing in Multnomah, Washington, and Clackamas counties.
Call us at 1-877-583-1552 before your appointment. We advise calling us at least 24 hours in advance. We schedule routine trips Sunday through Saturday from 8 a.m. to 5 p.m.
When you call, please be ready to provide:
You will receive the level of transportation that is most appropriate for your medical condition. We may consult your health care provider. Based on your needs, we will offer you:
We may be able to reimburse you, a friend, or family member to drive you to your appointments through our mileage reimbursement program.
Call MTM at 1-877-879-7341 if you need to cancel your trip or make any changes.
Call MTM at 1-877-583-1552 if you:
You can expect certain rights and protections from MTM:
We offer multiple ways to file complaints and grievances: