MTM provides free rides for eligible MO HealthNet participants. You must have no other way to get to your MO HealthNet covered service appointments.
If you are eligible for NEMT, MTM can arrange rides for you to go to an appointment with a MO HealthNet provider near your home. If the provider is far away, you may need to get a note from your doctor.
MTM cannot arrange rides for you to go to:
Call MTM at 1-866-269-5927 (TTY: 711). If you live in an urban county, call at least two (2) days before your appointment, unless your trip is urgent. If you live in a basic or rural county, call at least three (3) days before your appointment, unless your trip is urgent. MTM schedules routine rides Monday through Friday from 7 a.m. to 6 p.m. You can also use the MTM Link web portal and mobile app to book your ride.
Please have the following information ready when you call:
If your appointment is urgent, MTM will set up your ride. An urgent request is an illness or injury that requires immediate treatment. This includes hospital discharges. Call MTM at 1-866-269-5927 (TTY: 711), 24 hours a day, seven days a week, to schedule an urgent ride.
MTM does not schedule rides to the ER. Call 911 if you have an emergency.
You do not get to choose what kind of vehicle we assign you. You will receive the type of ride that is best for your physical and medical condition. We may consult your doctor. Based on your medical needs, we will offer you:
Call MTM at 1-866-269-5927 (TTY: 711) if you need to cancel or reschedule your ride. Please call as soon as possible. You may also call this number to ask questions about scheduled rides.
Call MTM at 1-866-269-5944 (TTY: 711) if:
When you call, please tell MTM if you would like to ride with a certain provider. MTM will try to honor your request. However, MTM cannot promise your ride will be assigned to the requested provider. The provider must be in MTM’s network.
You can expect certain rights and protections from MTM:
When utilizing NEMT to travel to an appointment, you must:
Missouri law requires that:
If you do not have a child safety seat or booster seat, let MTM know when you call to schedule your ride. MTM will help you get one.
MTM always wants to provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 (TTY: 711) if you have a complaint. You may also use our convenient online form. MTM will follow up on all complaints.
MTM will send you a letter if:
You have the right to ask for a State Fair Hearing within 90 days from the date of the letter. You may ask anyone to help you. A decision will be made within 90 days from the date you asked for a State Fair Hearing unless it is an expedited request. For information on State Fair Hearings, call the Participant Services Unit at 1-800-392-2161 (toll-free) or 1-573-751-6527 (at your cost).
Call MTM at 1-866-436-0457 (TTY: 711) for more information.