Nevada Non-Emergency Medical Transportation
Download the MTM Link member app today!
MTM is the state of Nevada’s non-emergency medical transportation (NEMT) manager. We arrange rides for eligible Medicaid members throughout the state. Call us to set up a ride to your health care provider for a covered Medicaid service if you have no other way to get there. We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, use the menu above to find program details specific to your needs.
Book your gas mileage reimbursement (GMR) trips quicker and easier than ever! You can now schedule your GMR trips 24 hours a day, seven days a week using our self-service tools. Just call 1-844-879-7341 to get started. Please note that if you are requesting GMR for the first time, you will need to speak to a representative. The reimbursement rate is $0.18 per mile. We encourage you to use this flexible mode of transportation, which complies with all social distancing recommendations. If GMR is your current approved mode, your only other option is public transportation, if it is available in your service area.
Effective July 29, 2020, Nevada Medicaid will no longer cover the meals and lodging benefit. This change will help ensure long-term sustainability of the non-emergency medical transportation benefit. MTM is still able to provide transportation to and from approved out-of-area Medicaid appointments. We will arrange for you to receive the most cost effective and appropriate mode of transportation. This mode may include gas mileage reimbursement at $0.18 per mile, Greyhound bus service, Amtrak rail service, or a flight. You may be able to arrange free or low-cost meals and lodging at the Ronald McDonald House. MTM’s Care Coordinators will provide you with referral information, if available.
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Sandra Stanko
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To schedule transportation:
Your rides can be booked online through MTM Link. You may also call us at 1-844-879-7341. We encourage you to call at least three business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Saturday from 7 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week. You can also use our MTM Link member mobile app or web portal to book your trip quickly without speaking to a representative. Click here to register today!
To file a complaint:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-844-879-7341.
