Nevada Non-Emergency Transportation
MTM is the state of Nevada’s non-emergency transportation (NET) manager. We arrange rides for eligible Medicaid members throughout the state. Call us to set up a ride to your health care provider for a covered Medicaid service if you have no other way to get there. We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NET services, use the menu above to find program details specific to your needs.
The gas mileage reimbursement rate is changing to $0.17 per mile. This adjustment was made to bring the rate in line with Internal Revenue Service guidance for medical travel and to ensure the long-term sustainability of the non-emergency medical transportation benefit. Even with the reduced reimbursement rate, we encourage members to use this flexible mode of transportation, which complies with all social distancing recommendations. If gas mileage reimbursement is your current approved mode, your only other option is public transportation, if it is available in your service area.
Effective July 29, 2020, Nevada Medicaid will no longer cover the meals and lodging benefit. This change will help ensure long-term sustainability of the non-emergency medical transportation benefit. MTM is still able to provide transportation to and from approved out-of-area Medicaid appointments. We will arrange for you to receive the most cost effective and appropriate mode of transportation. This mode may include gas mileage reimbursement at $0.17 per mile, Greyhound bus service, Amtrak rail service, or a flight. You may be able to arrange free or low-cost meals and lodging at the Ronald McDonald House. MTM’s Care Coordinators will provide you with referral information, if available.
Click here for Member Chat support
Chat is available Monday through Friday, from 7:00AM to 5:00PM CST
Please note that you can not schedule public transit trips through Member Chat. You must call our customer care center at 1-844-879-7341 to schedule these trips.
Important Coronavirus Health Information:
Your health and safety are MTM’s top concern. We are closely following the US Centers for Disease Control and Prevention (CDC) guidelines and recommendations to help prevent the spread of the Coronavirus virus. We ask that you follow good prevention practices, including:
- Washing your hands frequently with soap and water for 20 seconds
- If soap and water are not available, using alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Cover your nose and mouth with a tissue when you cough or sneeze then throw in the trash. Bring a plastic trash bag with you in the vehicle so that you can properly dispose of your tissue.
- Clean and disinfect frequently touched objects and surfaces.
We recommend that if you are experiencing flu-like symptoms that you call your doctor’s office first before scheduling transportation. We also recommend confirming appointments with your doctor’s office prior to being transported and if for some reason your doctor advises rescheduling then please let MTM know so we can make that accommodation.
We expect our transportation providers to continue to provide transportation to your medical appointments during this pandemic. We are working closely with them and have asked that their drivers have disinfecting wipes and hand sanitizer in their vehicles.
Please visit the CDC website information. Or the Southern Nevada Health District at (702)759-4636.
If you have questions related to COVID-19 and Medicaid, please visit the State’s website at : http://dhcfp.nv.gov/covid19/
To schedule transportation:
Call us at 1-844-879-7341. We encourage you to call at least five business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Friday from 7 a.m. to 5 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
To file a complaint:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-844-879-7341.