Nevada Non-Emergency Transportation
MTM is the state of Nevada’s non-emergency transportation (NET) manager. We arrange rides for eligible Medicaid members throughout the state. Call us to set up a ride to your health care provider for a covered Medicaid service if you have no other way to get there.
We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NET services, use the menu above to find program details specific to your needs.
Click here for Member Chat support
Chat is available Monday through Friday, from 7:00AM to 5:00PM CST
Please note that you can not schedule public transit trips through Member Chat. You must call our customer care center at 1-844-879-7341 to schedule these trips.
To schedule transportation:
Call us at 1-844-879-7341. We encourage you to call at least five business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Friday from 7 a.m. to 5 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
To file a complaint:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-844-879-7341.