Daily Transit Passes – Effective June 1, 2018
We’re excited to offer you a new, easy way to get a transit pass for your Medicaid appointments. Our reloadable debit card program gives you funds to be used for day passes on Nevada public transit systems. Here’s how it works:
Be sure to save your card for future trips. New fare money will be loaded as you schedule more trips with MTM.
Monthly Transit Passes – Effective February 15, 2022
You can now pick up monthly bus passes to access transportation to your Medicaid-covered services three days a week at two locations. You will NOT receive a bus pass if you don’t have a bus trip log or attendance printout AND a future appointment scheduled in MTM’s system. Medicaid recipients eligible to receive a monthly bus pass can now pick it up on Tuesday, Wednesday, or Thursday:
Pick-Up Location Details:
Tuesday and Wednesday
DWSS Owens District Office
1040 West Owens Avenue
Las Vegas, NV 89106
Main Entrance – Look for MTM signage
8:15 a.m. – 4:15 p.m.
DWSS Flamingo District Office
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
Main Entrance – look for MTM Non-Emergency Transportation signage
8:15 a.m. – 4:15 p.m.
Transportation to your Medicaid-covered appointments must be scheduled prior to receiving your bus pass. Before coming to DWSS, make sure that you have previously called MTM to schedule transportation for your future appointments. You will NOT receive a bus pass if you don’t have a bus trip log or attendance printout AND a future appointment scheduled in MTM’s system. We cannot schedule transportation to your appointments at any of the DWSS District Offices. If you need to schedule a ride, call 1-844-879-7341.
Effective January 2024, the gas mileage reimbursement rate is changing to $0.21 per mile. This adjustment was made to bring the rate in line with Internal Revenue Service guidance for medical travel and to ensure the long-term sustainability of the non-emergency medical transportation benefit. Even with the reduced reimbursement rate, we encourage members to use this flexible mode of transportation, which complies with all social distancing recommendations. If gas mileage reimbursement is your current approved mode, your only other option is public transportation, if it is available in your service area.
MTM provides rides for Nevada Medicaid members. You must be attending a covered Medicaid service. You must have no other way to get there.
Call us at 1-844-879-7341 before your appointment. We encourage you to call us three business days in advance. If you call with less notice and the trip is not urgent, we may not be able to set up your ride. We schedule routine trips Monday through Saturday from 7 a.m. to 6 p.m.
When you call, please be ready to provide:
You can also use our MTM Link member mobile app or web portal to view your trip details. At this time, you cannot schedule new rides through MTM Link due to the high number of public transit trips in Nevada. Click here to register today!
If your appointment is urgent, MTM will set up your ride with less than five business day’s notice. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. This may include a hospital discharge. Call us at 1-844-879-7341, 24 hours a day, seven days a week, to schedule an urgent ride. MTM does not schedule emergency transportation. Emergency transportation requires medical care during the trip. Call 911 if you have an emergency.
You will receive the level of transportation that is most appropriate for your medical condition. We may consult your health care provider. Based on your needs, we will offer you:
We may be able to reimburse you, a friend, or a family member to drive you to your appointments through the MTM Currency program. Reimbursement funds are provided through a Focus Card™. This is a reloadable debit card issued by U.S. Bank. Ask us about this program when you call to set up your trip. If you need support for your Focus Card, call U.S. Bank Cardholder Services at 888-863-0681.
Call MTM at 1-844-879-7341 if you need to cancel your trip or make any changes.
Call MTM at 1-844-879-7341 if you:
When you call, please tell us if you would like to ride with a certain provider. MTM will try to honor your request. However, we cannot promise your ride will be assigned to the requested provider. The provider must be in our network. MTM does not assign trips to out-of-network providers.
You can expect certain rights and protections from MTM:
We always want to provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about your service. You can also make suggestions about how we can serve you better. You may also use our convenient online form. We will follow up on all complaints.
If you disagree with a denial or other decision made by MTM, you can file an appeal, grievance, or State Fair Hearing request. You can do this by calling or writing to us within 90 days of the date on your denial letter. You must tell us you disagree with our decision. Send your letter to:
16 Hawk Ridge Drive
Lake St. Louis, MO 63367
Call us at 1-866-436-0457 for more information.