Nevada Members

Effective January 1, 2022: Gas Mileage Reimbursement Rate = $0.18 per mile


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  • All rides must be for a Medicaid-eligible medical service
  • You can schedule a ride Monday through Friday from 7 a.m. to 6 p.m.
  • You are encouraged to call three business days before your appointment
  • Have your trip information ready when you call
  • Be ready at least 15 minutes before your ride is scheduled to arrive

Important Toll-Free Phone Numbers

  • To schedule a ride call 1-844-879-7341
  • If your ride is late call 1-844-879-7341
  • To file a complaint call 1-866-436-0457

Important Notice for Members Using Public Transportation:

Daily Transit Passes – Effective June 1, 2018
We’re excited to offer you a new, easy way to get a transit pass for your Medicaid appointments. Our reloadable debit card program gives you funds to be used for day passes on Nevada public transit systems. Here’s how it works:

  1. You must call MTM at 1-844-879-7341 to schedule your ride.
  2. MTM will verify your appointment. We will add the funds for a public transit day pass to your card.
  3. Funds will be placed on your card two business days prior to your appointment.
  4. You can only use your card to buy transit day passes.
  5. Your transit day pass can be bought at a transit facility, ticket vending machines, or online.

Be sure to save your card for future trips. New fare money will be loaded as you schedule more trips with MTM.

Monthly Transit Passes – Effective February 15, 2022

You can now pick up monthly bus passes to access transportation to your Medicaid-covered services three days a week at two locations. You will NOT receive a bus pass if you don't have a bus trip log or attendance printout AND a future appointment scheduled in MTM's system. Medicaid recipients eligible to receive a monthly bus pass can now pick it up on Tuesday, Wednesday, or Thursday:

Pick-Up Location Details:
Tuesday and Wednesday
DWSS Owens District Office
1040 West Owens Avenue
Las Vegas, NV 89106
Main Entrance - Look for MTM signage
8:15 a.m. - 4:15 p.m.

DWSS Flamingo District Office
3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
Main Entrance – look for MTM Non-Emergency Transportation signage
8:15 a.m. - 4:15 p.m.

Transportation to your Medicaid-covered appointments must be scheduled prior to receiving your bus pass. Before coming to DWSS, make sure that you have previously called MTM to schedule transportation for your future appointments. You will NOT receive a bus pass if you don't have a bus trip log or attendance printout AND a future appointment scheduled in MTM's system. We cannot schedule transportation to your appointments at any of the DWSS District Offices. If you need to schedule a ride, call 1-844-879-7341.

Frequently Asked Questions (FAQs)