Nevada Medical Facilities

MTM Health provides transportation for Nevada Medicaid members. Members must be attending a covered medical service and have no other way to get there.

The MTM Link Facility Portal allows medical facilities and health care providers to manage transportation for the members they serve at their own convenience. If you scheduled a trip for a member through the call center, you will see it in MTM Link.

To get access and learn how to use MTM Link, reach out to CO-NV@mtm-inc.net.

With the exception of hospital discharges and urgent trips, NET requests should be received at least three business days prior to the appointment to guarantee accommodation. Requests for hospital discharges and urgent trips will be scheduled immediately.

MTM Health’s customer service center is open from 7 a.m. to 6 p.m., seven days a week, for scheduling routine appointments. Additionally, urgent requests and hospital discharges are taken 24 hours a day, seven days a week. Please call 1-844-879-7341 to phone in transportation requests. You may also view and manage trips online through the MTM Link Facility Portal at any time. To get access to and learn how to use MTM Link, reach out to CO-NV@mtm-inc.net.

An urgent trip is an unscheduled episodic situation in which there is no immediate threat to life or limb, but the member must be seen on the day of the request and treatment cannot be delayed until the next day. This may also include hospital discharges and pharmacy visits.

Yes, MTM Health can schedule recurring trips, eliminating the need to schedule each trip individually. Recurring trips can be scheduled up to six months at a time.

If the return time for an appointment is not known at the time of the reservation, MTM Health will assign the return trip as a will-call trip. In this case, you will call MTM Health when the member is ready for their ride home. We will dispatch the trip and the transportation provider will arrive within one hour. Call MTM Health at 1-844-879-7341 to find out the status of a transportation provider’s estimated arrival time.

If you or a member experiences an issue with NET, call MTM Health’s We Care Line at 1-866-436-0457 or fill out our convenient online form. We will follow up on all complaints and contact all parties involved in the scheduling and transport to resolve the issue.

When public transportation is available in a member’s area, the member may be asked to complete the Regional Transportation Commission (RTC) certification process. RTC evaluates the member’s mobility needs and determines whether fixed-route bus service or paratransit is appropriate.

If your patient needs a higher mode of transportation than fixed-route bus service, they may be referred to RTC for a paratransit assessment. Members must take action within five days of the referral. RTC may take up to 60 days to make a determination, and transportation will continue at the requested mode during the evaluation period.

It is important that members complete the RTC certification process. If the process is not completed, transportation may be limited to fixed-route bus fare or gas mileage reimbursement.

Please help your patients complete the RTC process as quickly as possible and understand Nevada Medicaid’s requirement to use available public transportation when appropriate.

MTM Health is required to verify appointments and attendance for Medicaid-covered services. As a Medicaid-enrolled provider, your cooperation with appointment verification is required.

When requested, please:

• Verify the member has an appointment for a Medicaid-covered service.
• Confirm the member attended the appointment.
• Respond promptly to verification requests.

Failure to verify appointments before or after service may result in transportation not being authorized.

Please help ensure your patients have access to transportation by responding to MTM Health verification requests.