Medical Facilities
MTM partners with medical facilities throughout Nevada to ensure seamless, successful transportation delivery to Medicaid members. Our Care Management department was developed for the sole purpose of working with medical facilities that serve members. For example, our Care Management team helps facilities by:
- Providing a dedicated point of contact
- Assisting with Level of Need (LON) assessments
- Providing training and assistance with our MTM Link Facility Portal and other tools
- Handling difficult or out-of-the-ordinary NEMT requests
Forms and Other Documents:
- Medical Facility Resource Guide
- Level of Need Form
- Medically Necessary Attendant Form
- Parental Consent Form
- Parental Consent Form (Spanish)
- Distance Verification Form
- Nevada Community Partners Facility Line Document
- Mileage Reimbursement Trip Log
- Mileage Reimbursement Trip Log (Spanish)
- Bus Trip Log
- Bus Trip Log (Spanish)
- Member Brochure
- Member Brochure (Spanish)
- Community Driven Brochure
- MTM Link Facility Portal Brochure
- MTM Link Member Trifold
- Holiday Schedule
- Inclement Weather
Contact Information:
Community Outreach
CO-NV@mtm-inc.net
Frequently Asked Questions (FAQs)
MTM provides transportation for Nevada Medicaid members. Members must be attending a covered medical service and have no other way to get there.
The MTM Link Facility Portal allows medical facilities and health care providers to manage transportation for the members they serve at their own convenience. Trips are scheduled, modified, cancelled, and confirmed online in lieu of calling MTM’s contact center. To get access and learn how to use MTM Link, reach out to CO-NV@mtm-inc.net.
With the exception of hospital discharges and urgent trips, NEMT requests should be received at least three business days prior to the appointment to guarantee accommodation. Requests for hospital discharges and urgent trips will be scheduled immediately.
MTM’s customer service center is open from 7 a.m. to 6 p.m., Monday through Saturday for scheduling routine appointments. Additionally, urgent requests and hospital discharges are taken 24 hours a day, seven days a week. Please call 1-844-879-7341 to phone in transportation requests. You may also schedule and manage trips online through the MTM Link Facility Portal at any time. To get access to and learn how to use MTM Link, reach out to CO-NV@mtm-inc.net.
An urgent trip is an unscheduled episodic situation in which there is no immediate threat to life or limb, but the member must be seen on the day of the request and treatment cannot be delayed until the next day. This may also include hospital discharges and pharmacy visits.
Yes, MTM can schedule recurring trips, eliminating the need to schedule each trip individually. Recurring trips can be scheduled up to six months at a time.
If a member says s/he is unable to utilize public transportation or mileage reimbursement, a healthcare provider will be required to fill out our Level of Need assessment form. This form communicates the member’s actual needs to MTM for appropriate mode assignment.
If the return time for an appointment is not known at the time of the reservation, MTM will assign the return trip as a will-call trip. In this case, you will call MTM when the member is ready for their ride home. We will dispatch the trip and the transportation provider will arrive within one hour. Call MTM at 1-844-879-7341 to find out the status of a transportation provider’s estimated arrival time.
If you or a member experiences an issue with NEMT, call MTM’s We Care Line at 1-866-436-0457 or fill out our convenient online form. We will follow up on all complaints and contact all parties involved in the scheduling and transport to resolve the issue.
