Connecticut Transportation Providers


Transportation Providers

MTM is committed to providing high quality transportation services to Connecticut Medicaid members. We are always seeking transportation providers to join our statewide network. If you are interested in joining MTM’s Connecticut NEMT network, find out more about our recruiting and credentialing process and fill out our questionnaire.


Frequently Asked Questions (FAQs)

You must complete our recruiting process, which includes:

  • Application
  • Credentialing
  • Contracting

You will work with an MTM employee to complete the process. Click here to learn more.

Yes. Providers must meet credentialing qualifications. They must also complete training. An MTM employee will guide you through these steps.

MTM sends trips through our MTM Link Provider Portal. For those providers who use their own dispatching software, we can connect to your software via API to send trips to you.

MTM does not pay for no shows. You should confirm the pick-up time with the member on the day before the trip. If a member says that they won’t be going to their appointment, cancel the trip.

All details regarding rates are discussed and determined with transportation providers on an individual basis.

All transportation providers must have general and automobile liability policies that align with the State of Connecticut’s requirements for NEMT. MTM must be listed as a Certificate Holder and Additional Insured on both polices. Additionally, your company must hold worker’s compensation insurance that meets state requirements.

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