MTM, Your One Stop Transportation Solution

 

MTM manages transportation for:

  • Medicare & Medicaid programs
  • Managed Care Organizations (MCOs)
  • State and county governments
  • Departments of aging
  • Hospitals & health systems
  • County Health and Human Service Departments
MTM manages non-emergency medical transportation (NEMT), thinking outside-the box to provide customized solutions that cater our services to our clients’ unique needs. With over 16 years of experience in the industry, MTM can help you take on your biggest challenges. From bringing additional funding to your program through grant writing and research, to implementing in-person assessments and travel training that encourage low-cost mode assignment, to routing and scheduling, our goal is to be your one-stop transportation solution. MTM is one of the nation’s largest and most experienced transportation management firms, yet it remains family-owned and operated.Under the direction of President and CEO, Alaina Macia, MTM has grown to service clients in more than 20 states and has developed diversified product offerings to provide clients with a full range of transportation solutions to meet their needs. An experienced and involved executive leadership team provides clients with individualized attention and continually develops best practices, driving the industry to higher standards of care.

Join Our Transportation Provider Network

Transportation Network ManagementNetwork Management

Managing the complex and dynamic needs of a transportation network can be a daunting task. MTM has existing rural and urban networks in more than half of the U.S. and has the experience to quickly and efficiently build new high-quality networks.

We handle it all: recruiting, negotiations, contracting, credentialing, claim review, and payment processing. We hold our providers to high standards for customer service and safety through background checks, driver training, and strict monitoring. Our clients can rest assured that their members are in good hands.

Medical Transportation Cost SavingsCost Savings

As budgets tighten and demand for transportation continues to rise, MTM helps clients do more with less. MTM negotiates fair rates with transportation providers and, where appropriate, moves members to public transportation and mileage reimbursement programs, ensuring the most cost-effective mode of transportation.

Our proven processes guarantee appropriate mode assignment for each member and methodically root out fraud, waste, and abuse. MTM brings efficiencies to each program and helps clients make the most of their transportation dollars.

Technology-Driven Transportation Network ManagementTechnology-Driven

Proprietary, customized software drives MTM, automating virtually every process, ensuring adherence to each client’s specific protocols, and creating efficiencies and cost savings in their programs.

A state-of-the-art phone system links MTM’s multiple customer service centers, which prevents down-time and allows calls to be routed based on capacity and call volume. Our online portals give our clients, and other stakeholders such as transportation providers, convenient access to the information, resources, and reports they need, when they need them.

Medical Transportation Customer ServiceCustomer Service

Each year, MTM handles over 4 million calls and maintains industry-leading customer satisfaction rates that exceed 95%. We survey members and transportation providers, and monitor and address all complaints, providing this data to clients in monthly reports.

Our customer service centers exceed NCQA standards for measurables such as speed to answer and abandonment rates and provide multilingual services to make certain members reach a friendly and helpful representative 24 hours a day, 7 days a week, 365 days a year.

 

 

Click here to download our Transportation Management Brochure