About MTM

20+ years of businessWomen's Business Enterprise

As one of the nation’s most experienced and qualified non-emergency medical transportation (NEMT) brokers, MTM was founded in 1995 by Peg and Lynn Griswold. After realizing the difficulty health plans and government organizations had in arranging transportation services, the Griswolds were determined to develop a company that would ensure more people had access to healthcare. MTM quickly set industry standards and is now one of the largest and most established NEMT brokers, scheduling more than 14 million trips for eight million members nationwide while handling eight million calls every year.

In 2015, we celebrated our twentieth anniversary of removing community barriers. To this day, MTM remains a family owned and operated, privately held “S” corporation. Additionally, we are a Woman-Owned Business Enterprise (WBE) certified by the Women’s Business Enterprise National Council that can help our clients meet their disadvantaged business participation goals. With headquarters in Lake St. Louis, Missouri, we operate in 28 states and the District of Columbia and maintain call centers and offices across the United States.

MTM staff are always well informed, willing to listen and learn about local concerns, and tireless in seeking the most appropriate solution.
John Irvine, Florida Commission for the Transportation Disadvantaged

Thank you for your proactive measures. They certainly show MTM’s commitment to the program. MTM is always very responsive, and this is greatly appreciated.
David Eatman, Raleigh Capital Area Transit

I highly recommend MTM. I like the new online set up they have. The set up for trips is so easy and more reliable than faxing them so they do not get lost.
Trudy Gidersleeve, Evergreen Commons Nursing

The New MTM

While initially established for the sole purpose of managing NEMT, as MTM worked collaboratively with our clients to create customized solutions for transportation, our leadership team recognized opportunities to expand our service offerings. Leveraging our resources and experience, MTM has adapted our management model and is proud to now offer a wide array of healthcare and public transit services that help our clients align incentives, reduce costs, and increase member and passenger satisfaction.

By providing careful assessments, comprehensive care management, and responsible network development and oversight, MTM improves health outcomes, removes community barriers, and promotes independence.

MTM Services

To reflect our commitment to providing the highest quality services for our clients, members, and passengers, MTM stands by our vision, mission, and workplace values. These guidelines help to ensure our staff clearly understand their roles and responsibilities within our organization.

Vision

Communities without barriers

Mission

MTM is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

Core Values

MTM’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:


Core values
CEO, Alaina Macia

MTM has done an excellent job of assigning the appropriate mode of transportation to our population. MTM is focused on utilizing the most efficient mode of transportation, and this is evidenced in our extremely low utilization of stretcher van, ambulance, and other higher modes of transportation.
Cindy Mense, Children’s Mercy Family Partners

MTM staff are very helpful in establishing new processes and working closely with TriMet to make refinements and improvements that they have developed. Their team has shown a strong ability to communicate and work collaboratively with TriMet staff to determine the best transit options for our applicants.
Kathy Miller, TriMet

MTM has been a very valuable resource for our patients and staff. Our staff prefers working with MTM over other transportation mangers because of their attention to detail and personalized service.
Barbara Mclennon, United Cerebral Palsy of Washington, D.C. and Northern Virginia

 

Awards & Accolades

In recognition of our ongoing growth and dedication to creating an employee base capable of providing excellent service, MTM is the proud honoree of many prestigious awards and accolades.

Growth

Top 150 Privately Held Companies,
St. Louis Business Journal: 2011, 2013, 2014, 2015, 2016, 2017

Top 20 Fastest-Growing Private Companies,
St. Louis Business Journal: 2011, 2012, 2015, 2016

Top Five Largest Women-Owned Businesses,
St. Louis Business Journal: 2012, 2013, 2014, 2015, 2016

Top Family Owned Businesses,
St. Louis Small Business Monthly: 2016

Fast Track Award,
Missouri Chamber of Commerce and Industry: 2016

Corporate Culture & Wellness

Top Workplaces,
St. Louis Post-Dispatch: 2014

Fit Friendly Worksite,
The American Heart Association: 2014, 2015

Best Places to Work,
St. Louis Business Journal: 2014, 2016

Healthiest Employers,
St. Louis Business Journal: 2015, 2016

Gold Level Bicycle Friendly Business,
The League of American Bicyclists: 2015-2019

Customer Service & Diversity

Shine the Light Award,
Paraquad: 2014

Silver Contact Center of the Year – Washington, D.C.,
The Stevie Awards: 2016

Bronze Contact Center of the Year – Pulaski, Virginia,
The Stevie Awards: 2016

Bronze Customer Service Department of the Year,
The Stevie Awards: 2016

Supplier Diversity IMPACT Award, UnitedHealth Group: 2016

Bronze Customer Service Department of the Year,
The Stevie Awards: 2017

Employee Training & Development

Finalist, Best Training and Development Program,
The Call Center Excellence Awards: 2015

Finalist, Talent Development Excellence,
Cubic Awards: 2015

LearningElite Awards (#51),
Chief Learning Officer: 2016

Gold Customer Service Training Team of the Year,
The Stevie Awards: 2016, 2017

Training Top 125 (#91),
Training Magazine: 2016

LearningElite Awards (TBD),
Chief Learning Officer: 2017

Training Top 125 (#82),
Training Magazine: 2017