MTM provides rides for Idaho Medicaid members. You must be attending a covered Medicaid service. You must have no other way to get there.
Yes. Just let the Customer Care Representative know that you have more than one trip to schedule. You can also schedule recurring trips.
If your appointment is urgent, MTM will set up your ride with less than two business days’ notice. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. This may include a hospital discharge. Call us at 1-877-503-1261 24 hours a day, seven days a week to schedule an urgent ride.
MTM does not schedule emergency transportation. Emergency transportation requires medical care during the trip. Call 911 immediately if you have an emergency.
You will receive the level of transportation that is most appropriate for your medical condition. We may consult your health care provider. Based on your needs, we will offer you:
We may be able to reimburse you, a friend, or a family member to drive you to your appointments through the MTM Currency program. Reimbursement funds are provided through a Focus Card™. This is a reloadable debit card issued by U.S. Bank. Ask us about this program when you call to set up your trip. If you need support for your Focus Card, call U.S. Bank Cardholder Services at 888-863-0681.
Call MTM at 1-877-503-1261 if you need to cancel your trip or make any changes.
Call MTM at 1-877-503-1261 if you:
When you call, please tell us if you would like to ride with a certain provider. MTM will make every effort to accommodate. However, we cannot guarantee your provider of choice.
If you disagree with a denial or other decision made by MTM, you can file an appeal, grievance, or a State Fair Hearing request. You can do this by calling or writing to us within 28 days of the date on your denial letter. You must tell us why you disagree with our decision.
Send your letter to:
16 Hawk Ridge Drive
Lake St. Louis, MO 63367
Call us at 1-866-436-0457 to file an appeal or grievance, or if you have questions about the appeal and grievance process.
A long distance trip is any trip more than 101 miles one-way. You must request these trips in advance. MTM must approve the trip. We will notify you if your trip is approved or denied.
You can request:
You must provide:
Call 1-877-503-1261. You must call in advance. We recommend you call at least 14 business days before your appointment. If the trip is urgent, we will verify urgency with your healthcare provider. You can schedule urgent trips with less than two business days’ notice. You must make requests for assistance with other long distance services when you call.
If MTM approves these services, you can ask about this option. We may approve reimbursement. Do not make arrangements without MTM’s prior approval. We cannot guarantee you will receive funds. Additional reimbursement instructions are located on the Mileage Reimbursement Trip Log.
You can contact our:
Additional reimbursement instructions are located on the Mileage Reimbursement Trip Log.