Idaho Non-Emergency Medical Transportation
Do you need a ride to your Medicaid health care provider?
We are MTM, Idaho’s non-emergency medical transportation (NEMT) broker. We arrange rides for eligible Medicaid members throughout the state. Call us beginning February 20, 2018 to set up your rides for Medicaid appointments on or after March 6. You must have no other way to get there.
We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
To schedule transportation:
Call us at 1-877-503-1261. You can also use the MTM Link web portal and mobile app to book your trip at any time. You must schedule your trip at least two business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Friday from 8 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
To file a complaint:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
If your ride is late:
Call MTM at 1-877-503-1261 if you have waited:
- More than 15 minutes after your scheduled pick-up time
- More than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request