Do you need a ride to your Medicaid health care provider?
We are MTM, Idaho’s non-emergency medical transportation (NEMT) broker. We arrange rides for eligible Medicaid members throughout the state. Call us to set up your rides for Medicaid appointments.
We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
Idaho Medicaid Links and Resources:
To schedule transportation:
Call us at 1-877-503-1261. You can also use the MTM Link web portal to book your trip at any time. You must schedule your trip at least two business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule rides 24 hours a day, seven days a week.
To file a complaint:
We want to always provide excellent service. If you have a complaint about the service you received, you may:
We will follow up on all complaints.
If you are a YES Class member and would like the opportunity to file a complaint anonymously with the YES program team, please click here.
If your ride is late:
Call MTM at 1-877-503-1261 if you have waited:
- More than 15 minutes after your scheduled pick-up time
- More than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request