Idaho Non-Emergency Medical Transportation

Do you need a ride to your Medicaid health care provider?

We are MTM, Idaho’s non-emergency medical transportation (NEMT) broker. We arrange rides for eligible Medicaid members throughout the state. Call us beginning February 20, 2018 to set up your rides for Medicaid appointments on or after March 6. You must have no other way to get there.

We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.

During the Coronavirus pandemic, we encourage members to explore options for telehealth that allow you to shelter in place. Learn more about your telehealth options.
Ron Dunbar
Ron Dunbar
Idaho Program Director

Office: 3295 W. Elder Street, Suite 108
Boise, Idaho 83705
Hours: 8 a.m. to 5 p.m., Monday-Friday

To schedule transportation:

Call us at 1-877-503-1261You can also use our online trip request tool to book your trip at any time. You must schedule your trip at least two business days before your appointment, unless your trip is urgent or you are discharged from a hospital. We schedule routine trips Monday through Friday from 8 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week.

Schedule Rides Online!

To file a complaint:

We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.

If your ride is late:

Call MTM at 1-877-503-1261 if you have waited:

  • More than 15 minutes after your scheduled pick-up time
  • More than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request

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