Medical Facilities
MTM partners with medical facilities throughout Idaho to ensure seamless, successful transportation delivery to Medicaid members. We are here to help you with your NEMT needs. We have dedicated points of contact for medical facility staff who can assist you with completing Level of Need (LON) assessments; provide training and assistance with the MTM Link portal and other tools; and help you handle difficult or out-of-the-ordinary NEMT requests.
Important Update: New Process for Minors Riding Alone Effective September 1, 2023
Beginning September 1, if a child is aged 14 to 17 years old and needs to ride without a parent or guardian present, MTM must have a completed Parental Consent Form on file. This form allows MTM to give rides to children without an adult riding along. The child’s parent or guardian must fill out, sign, and send MTM the Parental Consent Form before we can set up rides for the child to ride alone. Additionally, to help ensure their safety, children under the age of 14 must ride with a parent, a guardian, or an adult attendant over the age of 18.
Below are some FAQs regarding this process to help answer any questions you may have about the change.
Will rides for my child who is under the age of 14 be cancelled as of September 1, if an adult is not available to ride with them?
Not at this time. Further information is pending and will be released at a later date.
What do I do if an adult cannot ride with a child under the age of 14?
Please reach out to our reservation line at 877-503-1261. Exceptions may be submitted through the reservation line, and will be reviewed for safety and suitability for NEMT case by case with IDHW.
Where do I find a Parental Consent Form for a child aged 14 to 17?
Forms may be found on this web page under the “Forms and Other Documents” heading.
If a child has their license, can they still drive themselves and get reimbursed?
Yes. MTM offers gas mileage reimbursement at $0.30 cents per mile.
Forms and Other Documents:
- Ancillary Services Form
- Ancillary Services Form – Spanish
- Attendant Wage Invoice
- Become an MTM Sole Source Provider
- Distance Verification Form
- Glossary of Terms
- IDAPA Rules Governing the NEMT Program
- Level of Need Form
- Listing of Transportation Providers
- Medical Facility Consent Form
- Member Brochure
- Member Handbook
- Member Brochure – Spanish
- Member Rights and Protections
- Mileage Reimbursement Trip Log
- Mileage Reimbursement Trip Log – Spanish
- MTM Link Facility Brochure
- MTM Link Facility Portal Training
- Parental Consent Form
- Parental Consent Form – Spanish
Contact Information:
Idaho Community Outreach Team
CO-ID@mtm-inc.net
Idaho Regional Liaison
IDRegionalTeam@mtm-inc.net
Complaints
QM@mtm-inc.net / 1-866-436-0457
Frequently Asked Questions (FAQs)
MTM provides transportation for Idaho Medicaid members. Members must be attending a covered medical service and have no other way to get there.
MTM Link allows medical facilities and health care providers to arrange transportation for the members they serve at their own convenience. Trips are scheduled online in lieu of calling MTM’s contact center. Please email CO-ID@mtm-inc.net for access to MTM Link.
With the exception of hospital discharges and urgent trips, NEMT requests must be received at least two business days prior to the appointment to guarantee accommodation. Requests for hospital discharges and urgent trips may be scheduled at any time.
MTM schedules rides 24 hours a day, seven days a week. Please call 1-877-503-1261 to phone in transportation requests. You may also schedule trips through the MTM Link portal at any time.
If a child is aged 14 to 17 years old and needs to ride without a parent or guardian present, the parent or guardian must fill out a Parental Consent Form. This form is located under the Forms and Other Documents section of this web page. This form allows MTM to give rides to a child/children without an adult riding along. The child’s parent or guardian must fill out, sign, and send MTM the Parental Consent Form before we can set up rides for a child/children to ride alone.
To help ensure their safety, children under 14 must ride with a parent, a guardian, or an adult attendant. If the parent or guardian of a child under 14 would like their child to be allowed to ride alone, they can contact MTM and make an exemption request when scheduling the ride. MTM will send the request to the Idaho Department of Health and Welfare for review and consideration. Each request will be reviewed on an individual basis, and not all requests will be granted.
An urgent trip is an unscheduled episodic situation in which there is no immediate threat to life or limb, but the member must be seen on the day of the request and treatment cannot be delayed until the next day. This may also include hospital discharges.
Yes, MTM can schedule recurring trips, eliminating the need to schedule each trip individually. Recurring trips can be scheduled up to six months at a time.
If a member says s/he is unable to utilize public transportation or mileage reimbursement, a health care provider will be required to fill out our Level of Need assessment form. This form communicates the member’s actual needs to MTM for appropriate mode assignment.
If the return time for an appointment is not known at the time of the reservation, MTM will assign the return trip as a will-call trip. In this case, you will call MTM when the member is ready for their ride home. We will dispatch the trip and the transportation provider will arrive within one hour. Call MTM at 1-877-503-1261 to find out the status of a transportation provider’s estimated arrival time.
If you or a member experiences an issue with NEMT, call MTM’s We Care Line at 1-866-436-0457 or fill out our convenient online form. We will follow up on all complaints and contact all parties involved in the scheduling and transport to resolve the issue.
