Washington, DC Non-Emergency Transportation
MTM is responsible for all non-emergency transportation within the Washington, DC metropolitan area, including the city of Washington, DC; the suburbs of Montgomery and Prince Georges County in Maryland; and the Northern Virginia counties of Fairfax, Arlington, and the City of Alexandria.
Quick Downloads and Important Links:
Join our transportation provider network
- Full name, current address, and telephone number
- Medicaid ID number
- Doctor name, address, and phone number
- Type of appointment (doctor, therapy, etc.)
Not sure if Metro is right for you? Consider our On the Move Travel Training program, which teaches individuals how to use the Metro.
To schedule transportation, call 1-866-796-0601.
Call to schedule your ride at least three business days before your appointment, unless your trip is urgent.
To file a complaint, call 1-866-436-0457.
If your ride is late, call 1-888-293-4687.
Call MTM’s RideFinders line if you had a pre-scheduled return ride and you have waited for more than 30 minutes, or if you called you called your transportation provider after your appointment and have waited for more than one hour.