Washington, DC Non-Emergency Transportation

MTM is responsible for all non-emergency transportation within the Washington, DC metropolitan area. This includes:

  • The city of Washington, DC
  • The suburbs of Montgomery and Prince Georges County in Maryland
  • The Northern Virginia counties of Fairfax and Arlington
  • The City of Alexandria

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Program Manager, Michelle Moses
Michelle Moses
Program Manager

Email: mmoses@mtm-inc.net
Direct Phone: 202-263-4640, ext. 4322
Fax Number: 202-263-4642
Local Address: 300 M Street SE, Suite 825
Washington DC 20003
Hours: 8 a.m. to 6 p.m., Monday – Friday
Directions The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)

To schedule transportation, call 1-866-796-0601

Call to schedule your ride at least three business days in advance. You can call with less notice if your trip is urgent.

To file a complaint, call 1-866-436-0457

Call MTM’s WeCare line if you have a complaint about your ride or other service. You can also use our convenient online form. You can also or email QM@mtm-inc.net.

If your ride is late, call 1-888-293-4687

Call us if you had a pre-scheduled return ride and you have waited for more than 30 minutes. Also call if you called your driver after your appointment and have waited for more than one hour.