Washington, DC Non-Emergency Transportation

MTM is responsible for all non-emergency transportation within the Washington, DC metropolitan area, including the city of Washington, DC; the suburbs of Montgomery and Prince Georges County in Maryland; and the Northern Virginia counties of Fairfax, Arlington, and the City of Alexandria.
Accessible areas in DC

Quick Downloads and Important Links:

Join our transportation provider network
You must live within the District or reside in a long-term care facility or nursing home, receive Medicaid, and have no other way of going to your medical appointment. Click here for Recipient Responsibilities.
You must call MTM three business days before the appointment, unless it is an urgent need, at 1-866-796-0601. Please have the following information ready:

  • Full name, current address, and telephone number
  • Medicaid ID number
  • Doctor name, address, and phone number
  • Type of appointment (doctor, therapy, etc.)
The Metro is a great resource for our program and an excellent way for you to get where you need to go. You can even use the Metro’s Online Trip Planner to help you plan your trip and find the current fares. Then use our SmarTrip Log to track your appointments for reimbursement.

Not sure if Metro is right for you? Consider our On the Move Travel Training program, which teaches individuals how to use the Metro.

Program Manager, Michelle Moses
Michelle Moses
Program Manager

Email: mmoses@mtm-inc.net
Direct Phone: 202-263-4640, ext. 4322
Fax Number: 202-263-4642
Local Address: 300 M Street SE, Suite 825
Washington DC 20003
Hours: 8 a.m. to 6 p.m., Monday – Friday
Directions The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)

To schedule transportation, call 1-866-796-0601.

Call to schedule your ride at least three business days before your appointment, unless your trip is urgent.

To file a complaint, call 1-866-436-0457.

Call MTM’s WeCare line if you have a complaint about your ride or other service, use our convenient online form, or email QM@mtm-inc.net.

If your ride is late, call 1-888-293-4687.

Call MTM’s RideFinders line if you had a pre-scheduled return ride and you have waited for more than 30 minutes, or if you called you called your transportation provider after your appointment and have waited for more than one hour.