Washington, DC Non-Emergency Transportation

MTM is responsible for all non-emergency transportation within the Washington, DC metropolitan area. This includes:

  • The city of Washington, DC
  • The suburbs of Montgomery and Prince Georges County in Maryland
  • The Northern Virginia counties of Fairfax and Arlington
  • The City of Alexandria
    Accessible areas in DC

Quick Downloads and Important Links:


Join our transportation provider network
You must live within the District or reside in a long-term care facility or nursing home. You must receive Medicaid. You must have no other way of going to your medical appointment. Click here for Recipient Responsibilities.
You must call MTM three business days before the appointment. Call us at at 1-866-796-0601. Please have the following information ready:

  • Full name, current address, and telephone number
  • Medicaid ID number
  • Doctor name, address, and phone number
  • Type of appointment (doctor, therapy, etc.)
The Metro is a great resource for our program. It is an excellent way for you to get where you need to go. You can even use the Metro’s Online Trip Planner to help you plan your trip. Then use our SmarTrip Log to track your appointments.

Not sure if Metro is right for you? Consider our On the Move Travel Training program. This program teaches you how to use the Metro.

Program Manager, Michelle Moses
Michelle Moses
Program Manager

Email: mmoses@mtm-inc.net
Direct Phone: 202-263-4640, ext. 4322
Fax Number: 202-263-4642
Local Address: 300 M Street SE, Suite 825
Washington DC 20003
Hours: 8 a.m. to 6 p.m., Monday – Friday
Directions The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)

To schedule transportation, call 1-866-796-0601

Call to schedule your ride at least three business days in advance. You can call with less notice if your trip is urgent.

To file a complaint, call 1-866-436-0457

Call MTM’s WeCare line if you have a complaint about your ride or other service. You can also use our convenient online form. You can also or email QM@mtm-inc.net.

If your ride is late, call 1-888-293-4687

Call us if you had a pre-scheduled return ride and you have waited for more than 30 minutes. Also call if you called your driver after your appointment and have waited for more than one hour.