Washington, DC Non-Emergency Transportation

MTM arranges non-emergency transportation within the Washington, DC metropolitan area. This includes:

  • The city of Washington, DC
  • The suburbs of Montgomery and Prince Georges County in Maryland
  • The Northern Virginia counties of Fairfax and Arlington
  • The City of Alexandria
During the Coronavirus pandemic, we encourage members to explore options for telehealth that allow you to shelter in place. Learn more about your telehealth options.

Member Chat Available Now!

Click here for Member Chat support
Chat is available Monday through Friday, from 7:00AM to 5:00PM CST.


Join our transportation provider network
COVID-19 Resources for Transportation Providers
Program Manager, Michelle Moses
Michelle Moses
Program Manager

Email: mmoses@mtm-inc.net
Direct Phone: 202-263-4640, ext. 4322
Fax Number: 202-263-4642
Local Address: 300 M Street SE, Suite 825
Washington DC 20003
Hours: 8 a.m. to 6 p.m., Monday – Friday
Directions The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)

To schedule transportation, call 1-866-796-0601

Call to schedule your ride at least three business days in advance. You can call with less notice if your trip is urgent.

To file a complaint, call 1-866-436-0457

Call MTM’s WeCare line if you have a complaint about your ride or other service. You can also use our convenient online form. You can also or email QM@mtm-inc.net.

If your ride is late, call 1-888-293-4687

Call us if you had a pre-scheduled return ride and you have waited for more than 30 minutes. Also call if you called your driver after your appointment and have waited for more than one hour.