Michelle MosesMichelle Moses, Program Manager

Email: mmoses@mtm-inc.net

Direct Phone: 202-263-4640, ext. 4322

Fax Number: 202-263-4642

Address: 300 M Street SE, Suite 825

Washington DC 20003

Hours: 8 a.m. to 6 p.m., Monday-Friday

Directions: The MTM office is located three blocks from the Navy Yard Metro rail station (Green Line)


To schedule transportation: 1-866-796-0601

Call to schedule your ride at least three business days before your appointment, unless your trip is urgent.

To file a complaint: 1-866-436-0457

Call MTM’s WeCare line if you have a complaint about your ride or other service, use our convenient online form, or email QM@mtm-inc.net.

If your ride is late: 1-888-293-4687

Call MTM’s RideFinders line if you had a pre-scheduled return ride and you have waited for more than 30 minutes, or if you called you called you transportation provider after your appointment and have waited for more than one hour.



Washington DC Non-Emergency Transportation

MTM is responsible for all non-emergency medical transportation within the Washington DC metropolitan area, including the city of Washington DC, the suburbs of Montgomery and Prince Georges County in Maryland, and Northern Virginia counties of Fairfax, Arlington and the City of Alexandria.

Quick Downloads and Important Links:

DC map




Who can receive rides to medical appointments?

You must live within the District or reside in a long-term care facility or nursing home, receive Medicaid and have no other way of going to your medical appointment. Click here for Recipient Responsibilities.

How do I schedule a ride?

You must call MTM three (3) business days before the appointment (unless it is an urgent need), at 1-866-796-0601 and have the following information ready:

  • Full name, current address and telephone number
  • Medicaid ID number
  • Doctor name, address, and phone number of appointment
  • Type of appointment (doctor, therapy, etc.)

metroMetro Riders

The Metro is a great resource for our program and an excellent way for you to get where you need to go. You can even use the Metro’s Online Trip Planner to help you plan your trip and find the current fares. Then use our SmarTrip Log to track your appointments for reimbursement.

Not sure if Metro is right for you? Consider our On the Move Travel Training program which teaches individuals how to use the Metro.