MO HealthNet’s Non-Emergency Medical Transportation (NEMT) program provides free rides for eligible MO HealthNet participants. Call MTM to set up a ride to a covered service if you have no other way to get there.
If you are eligible for NEMT, MTM can arrange rides for you to go to an appointment with a MO HealthNet provider near your home. If the provider is far away, you may need to get a note from your doctor.
MTM cannot arrange rides for you to go to:
MTM is dedicated to providing safe, reliable rides. If you are a MO HealthNet participant, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
Call MTM at 1-866-269-5927 (TTY: 711). If you live in an urban county, call at least two (2) days before your appointment, unless your trip is urgent. If you live in a basic or rural county, call at least three (3) days before your appointment, unless your trip is urgent. MTM schedules routine trips Monday through Friday from 7 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week. You can also use our MTM Link mobile app or web portal to schedule your rides.
Call MTM at 1-866-269-5944 (TTY: 711) if:
MTM wants to always provide excellent service. Call MTM’s “We Care Line” at 1-866-436-0457 (TTY: 711) if you have a complaint about the service you received. You may also use our convenient online form. MTM will follow up on all complaints.