MO HealthNet
Non-Emergency Medical Transportation

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Did you know MTM reimburses $0.655 per mile when you choose gas mileage reimbursement?
Did you know you may have to renew health benefits every year? Once you get your notice, make sure to renew on time. We’re happy to help if you have any questions.

MO HealthNet’s Non-Emergency Medical Transportation (NEMT) program provides free rides for eligible MO HealthNet participants. Call MTM to set up a ride to a covered service if you have no other way to get there.

If you are eligible for NEMT, MTM can arrange rides for you to go to an appointment with a MO HealthNet provider near your home. If the provider is far away, you may need to get a note from your doctor.

MTM cannot arrange rides for you to go to:

  • The pharmacy (unless you have a scheduled vaccination appointment);
  • Certain Durable Medical Equipment (DME) services;
  • Some Comprehensive Substance Treatment Abuse and Rehabilitation (CSTAR) services;
  • Developmental Disability (DD) Waiver Services;
  • Some Community Psychiatric Rehabilitation (CPR) services;
  • Adult day care services; or
  • Services provided in your home

MTM is dedicated to providing safe, reliable rides. If you are a MO HealthNet participant, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.

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Melissa Workman

Melissa Workman
Program Director

To schedule transportation:

Call MTM at 1-866-269-5927 (TTY: 711). If you live in an urban county, call at least two (2) days before your appointment, unless your trip is urgent. If you live in a basic or rural county, call at least three (3) days before your appointment, unless your trip is urgent. MTM schedules routine trips Monday through Friday from 7 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week. You can also use our MTM Link mobile app or web portal to schedule your rides.

If your ride is late:

Call MTM at 1-866-269-5944 (TTY: 711) if:

  • You have waited more than 15 minutes after the pick-up time scheduled during the original ride request
  • You have waited more than one (1) hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request
  • You cannot reach the driver

To file a complaint:

MTM wants to always provide excellent service. Call MTM’s “We Care Line” at 1-866-436-0457 (TTY: 711) if you have a complaint about the service you received. You may also use our convenient online form. MTM will follow up on all complaints.

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