Improve access to mammograms through free transportation to pop-up screenings.
A comprehensive, on-demand extension of NEMT services coordinated by MTM.
Improved screening compliance, increased member satisfaction, and removal of transportation barriers.
Following a directive to increase screening mammograms for their members, a national health plan implemented pop-up mobile screening sites at non-medical locations like churches and community centers. The pop-up shop aims to address three main challenges:
To address the third challenge, the health plan approached MTM to develop a solution that would allow for free on-demand rides to pop-up screenings.
To ensure transportation is just as easily accessible as the pop-up mammogram sites themselves, the health plan partnered with MTM to expand their current non-emergency medical transportation (NEMT) program to include rides to screenings. Primarily, rides to screenings are provided via on-demand transportation network companies (TNCs) like Uber and Lyft using the following process:
The health plan’s pop-up screening program, coupled with MTM’s comprehensive transportation solution, effectively addressed healthcare access and transportation challenges. This model improved screening compliance, increased member satisfaction, and removed transportation barriers. Healthcare access significantly improved as members had convenient access to preventive care through the pop-up screenings. Additionally, compliance rates among members increased due to the streamlined process of same-day appointments, personalized case management support, and coordinated transportation services.
This approach serves as a valuable example of how NEMT brokers can act as an extension of health plan case management teams, collaborating to implement holistic solutions that integrate healthcare access, transportation, and case management support to improve compliance and provide comprehensive care to their members.