30 Years of Improving Health Outcomes: 30 Facts About MTM Health

As we celebrate MTM Health’s 30th anniversary in June 2025, we’re honored to reflect on three decades of connecting people to care and removing barriers to create healthier communities. From our humble beginnings in 1995 to our rebranding as MTM Health in 2025, our mission has always been to improve health outcomes for Medicaid and Medicare members nationwide.

Join us in celebrating with these 30 facts about MTM Health that highlight our journey, innovations, and impact!

How We Got Here

1. Founded in 1995: MTM Health began as Medical Transportation Management, one of the nation’s first non-emergency medical transportation (NEMT) brokers, with a vision to ensure access to healthcare for all.

2. Co-Founded by Visionaries Peg and Lynn Griswold: Peg and Lynn launched MTM after seeing the difficulty health plans had in coordinating transportation services for their members, bringing a brokered approach to NEMT that leveraged existing transportation networks instead of purchasing or owning vehicles.

3. Humble Beginnings: MTM started in a one-room office with just two employees—Peg and Lynn’s oldest children. Fun fact: our first office shared a wall with a bar, so during late nights, our team got free concerts through the wall!

4. Rebranded to MTM Health in 2025: To mark our 30th anniversary, we became MTM Health earlier this year, reflecting our expanded mission beyond transportation to include comprehensive healthcare solutions.

5. Ongoing Family Ties: To this day, the Griswold family still owns and leads MTM Health. Peg and Lynn’s daughter, Alaina Macia, is our President and CEO, with her siblings heavily involved as shareholders and plans for future generations to join the company.

6. Long-Term Leadership: We take pride in the fact that our leaders know their stuff—in fact, our President and CEO Alaina Macia has been with MTM Health since 2003 and has served as CEO since 2005.

By the Numbers

7. 35 Million Annual Trips: Every year, we provide more than 35 million trips, helping people access healthcare and community resources.

8. 25 Million Members Served: Nationwide, we help more than 25 million members access transportation every year.

9. 13.5 Million Annual Calls: Our customer service center agents complete 13.5 million calls every year, providing industry-leading customer service on a daily basis.

10. Coverage in All 50 States: We provide NEMT services in all 50 states—plus the District of Columbia and Puerto Rico—giving us one of the industry’s largest footprints.

11. Cost Savings: Our data-driven NEMT solutions have reduced program costs by up to 25% for previously unmanaged programs, maximizing value for health plans.

Evolving Services and Footprint

12. The Founding of MTM Transit: In 2009, we launched MTM Transit, an affiliate dedicated to paratransit and fixed-route transit, expanding our community impact.

13. The Launch of Wanda: Introduced in Arizona in 2024, Wanda is our direct-to-consumer platform that connects caregivers to services like transportation that are focused on the needs of seniors and people with disabilities, helping these populations age in place gracefully.

14. Major Acquisitions: Over the past three years, acquisitions of Veyo (2022), the Medical Transportation Brokerage of Arizona (2023), and Access2Care (2024) have enhanced our capabilities to serve more clients.

15. Alternative Therapies: We offer unique home and community-based services (HCBS) like equine, pet, art, music, and aquatic therapies to promote emotional wellbeing.

16. Mobile Integrated Health (MIH): Our MIH solutions bring care directly to members’ homes, improving outcomes for vulnerable populations like mothers and infants.

Our Impact

17. A NEMT Pioneer: We’ve been the leader in NEMT for nearly three decades, and are currently the industry’s largest privately held NEMT broker.

18. Addressing SDOH: We tackle social determinants of health (SDOH), which influence up to 80% of health outcomes, by connecting members to services like meal delivery and home modifications.

19. Climate Commitment: Our Climate Impact Statement reflects our dedication to sustainability, advocating for regulations that reduce our carbon footprint.

20. Employee Wellness: Since 2014, our wellness programs, including on-site exercise equipment and smoking cessation assistance, have empowered employees to stay active.

21. Member-Centric: Every day, we strive to improve health outcomes for members and ratings for our clients by ensuring reliable, culturally competent transportation for underserved communities.

22. Community Outreach and Involvement: Our Community Outreach team trains healthcare providers to schedule rides, removing barriers to care. They also attend local events to help members understand how to access NEMT services in their area.

Driving NEMT Innovation

23. MTM Link Platform: Our proprietary MTM Link platform was custom-built for NEMT and streamlines transportation coordination, using AI to predict capacity and ensure on-time performance.

24. Member Portal and Mobile App: Our MTM Link Member Portal and mobile app simplify the NEMT experience for passengers, offering intuitive trip scheduling, as well as real-time trip visibility and transparency.

25. App-Based Reimbursement: We were the first NEMT broker to digitize the gas mileage reimbursement process. Members who drive themselves can submit GPS-stamped data through the MTM Link app—no more mailing or faxing paper logs.

26. Facility Portal: The MTM Link Facility Portal empowers healthcare professionals to manage NEMT efficiently from their computer, resulting in more time to focus on patient care.

27. VeyoRide Model: We operate the only healthcare-credentialed network of rideshare drivers, delivering convenience and reliability to our members and clients.

Culture and Engagement

28. Core Values: Our five Core Values—Respect Individuals, Collaborate to Innovate, Act with Integrity, Align with Clients, and Deliver Value—guide our teammates every day and keep our culture on track.

29. Engaged Workplace: We were awarded Achievers 50 Most Engaged Workplaces in 2019 and 2021 for our vibrant company culture—after all, an engaged workforce provides the highest level of service.

30. Philanthropy Leader: We’ve been recognized by the St. Louis Business Journal’s Corporate Philanthropy Awards for several years in a row for our charitable efforts, guided by our MTM Giving program.

As we look ahead to the next 30 years, MTM Health remains committed to innovation, equity, and empowering healthier communities—one ride, one connection, and one outcome at a time.

Join our celebration! Share your memories with us on social media using #MTMHealth30.