VeyoRide: Transforming NEMT Service Delivery
Non-emergency medical transportation (NEMT) is a vital service for millions of Americans who need reliable and affordable transportation to access healthcare. In the world of NEMT—and in a time where Americans have come to expect a more on-demand transportation experience—efficiency, reliability, and flexibility are vital. Meeting these demands while maintaining high standards of healthcare compliance can be a complex challenge. That’s where MTM’s VeyoRide model comes in.
The Evolution of VeyoRide
VeyoRide became part of MTM’s NEMT approach in 2022 when we acquired Veyo. Since then, it has redefined the NEMT landscape as the industry’s only healthcare-credentialed rideshare fleet. Through our VeyoRide model, MTM is more adaptable and responsive to the evolving needs of our clients and their Medicaid and Medicare membership. Independent contracted VeyoRide drivers work alongside our traditional transportation provider network to form the most responsive and reliable system in the NEMT industry today, all tracked in real time.
The VeyoRide Difference
VeyoRide isn’t just another rideshare service. It is a strategic tool that MTM uses to ensure high quality transportation while allowing us to be more flexible in our transportation model. Here’s what sets MTM’s VeyoRide model apart not just from other NEMT brokers, but also other rideshare services:
VeyoRide Drivers are Healthcare-Credentialed
MTM’s network of independent VeyoRide drivers is the only rideshare solution in the NEMT space capable of meeting all state and federal requirements, as well as our clients’ stringent criteria. Compliance isn’t just a checkbox; it’s a commitment to delivering the highest quality NEMT services. When drivers onboard with VeyoRide, they undergo rigorous training and credentialing to ensure they meet all state, federal, and client requirements. From first aid and CPR to HIPAA, ADA, patient sensitivity, and hand-to-hand service, VeyoRide drivers are equipped with the knowledge and skills to provide the highest quality service during every trip. This healthcare-credentialed approach is unparalleled in the rideshare industry, setting a new standard for safety and quality.
VeyoRide is Flexible, Scalable, and Reliable
VeyoRide combines the flexibility of rideshare companies with the credentialing and training required of traditional transportation providers. Whether it’s scaling the network to meet demand, accommodating short-notice trips, or assisting with recovery and hospital discharges, VeyoRide drivers are there to provide coverage and ensure a seamless NEMT experience. For example, short-notice trip recovery is a common challenge in NEMT. MTM leverages rideshare services, specifically VeyoRide, to address this issue. By doing so, we’ve seen a 60% improvement in our success rate with these trips. This means fewer disruptions and more consistent service for our clients.
VeyoRide Offers Real-Time Flexibility
When service runs late or requires rescheduling, MTM’s VeyoRide model shines. We can broadcast the need for additional drivers in specific areas in real-time and provide incentives to encourage drivers to log on during peak demand. This real-time flexibility ensures optimal network performance, regardless of demand fluctuations, and allows us to proactively address late pick-ups before they occur.
VeyoRide Drivers and Transportation Providers Form a Unified Network
MTM’s network of traditional transportation providers seamlessly integrates with our unique VeyoRide model. VeyoRide drivers don’t replace transportation providers; instead, they complement the network. This synergy allows us to scale capacity within minutes, meeting demand wherever and whenever it arises. The result? Higher on-time rates, faster response to will-calls, and the ability to cater to last-minute requests.
VeyoRide Empowers Local Entrepreneurs
Our model isn’t just about providing top-notch transportation; it’s also about empowering local community members to build their own businesses. By joining the VeyoRide network as an independent contracted provider, individuals in the communities we serve have the opportunity to contribute to the well-being of their neighbors while running their own transportation enterprises.
In the world of NEMT, MTM’s VeyoRide model represents innovation, flexibility, and compliance, and enables us to deliver exceptional service. If you’re ready to embrace the future of NEMT with MTM and bring quality and reliability to your transportation benefit, fill out the form below. We can’t wait to hear from you!