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Texas Facility Resource Guide

MTM, Inc. is committed to partnering with Texas medical facilities to ensure seamless, successful transportation to our Medicaid members. We want to be the best partner possible for your facility to ensure our members are served appropriately, and offer several dedicated resources to your staff for scheduling rides for members and delivering support services. Use the resources outlined below for contacting MTM with your needs. This guide also contains useful contact information for our members to utilize. Please visit for additional information and resources.

To schedule a routine ride with at least two business days advance notice facilities should:

  • Call HHSC 1-855-687-4786
  • Call MTO 1-877-633-8747
  • Fax the Transportation Request Form to our fax line at 1-713-680-4501
  • Send the Transportation Request Form via email to TXCSCOT@
  • Visit our website at

To schedule an urgent ride:

  • Members should call our Reservation Line at 1-855-687-4786 (HHSC) or 1-877-633-8747 (MTO)

To report a ride that is more than 15 minutes late or schedule a will-call return ride:

  • Call our Where’s My Ride Line at 1-888-513-0706 (HHSC) 1-844-549-8356 (MTO)

To file a comment/complaint:

  • Call 1-866-436-0457 (HHSC) or 1-866-436-0457

To access MTM, Inc. forms and resources:


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