West Virginia Non-Emergency Medical Transportation

MTM is the state of West Virginia’s non-emergency medical transportation (NEMT) manager. We provide rides free of charge for eligible Medicaid Members throughout the state. Call us to set up a ride to your health care provider for a covered medical service if you have no other way to get there.

We are dedicated to providing high quality transportation. If you are a Member, medical facility, or transportation provider seeking more information about NEMT services, please select one of the pages above.

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Chat is available Monday through Friday, from 7:00AM to 5:00PM CST.

Gas Mileage Reimbursement

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Important Notice for Members Using Gas Mileage Reimbursement:

Please be aware that the gas mileage reimbursement rate is being reduced. The new rate is $0.47 cents per mile. This change is effective for trips on or after June 1, 2017.

Tammy Pritt Jones
Tammy Pritt Jones
Program Director

Email: tpjones@mtm-inc.net
Main Phone: 681-245-8300
Local Address: 2 Hale Street,
Charleston, WV 25301
Hours: 7 a.m. to 6 p.m., Monday – Friday

To schedule transportation:

Call 1-844-549-8353 at least five business days in advance, unless your trip is urgent. If you call less than five business days prior to your appointment and the trip is not urgent, you may need to set up your visit for a different date.

To file a complaint:

We always want to provide excellent service. Call MTM’s WeCare line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.

Online Comment/Complaint Form

If your ride is late:

Call MTM’s Where’s My Ride line at 1-844-549-8354 if you have waited more than 15 minutes after your scheduled pick-up time OR if you called your driver after your appointment and have waited more than one hour to be picked up.