MTM is the state of Rhode Island’s non-emergency medical transportation (NEMT) manager. We arrange rides for eligible Rhode Island residents as follows:
We are dedicated to providing high quality rides. If you are a recipient, medical or behavioral facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
MTM is committed to identifying and preventing fraud, waste, and abuse (FWA). Every Non-Emergency Medical Transportation (NEMT) stakeholder can help us identify and prevent FWA. This includes MTM employees, transportation providers, and members.
Examples of a broker like MTM committing fraud, waste, or abuse might include:
Examples of a transportation provider committing fraud, waste, or abuse might include:
Examples of a member committing fraud, waste, or abuse might include:
We want to always provide excellent service. Call MTM’s We Care Line at 1-866-436-0457 (TTY: 711) if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.
Call MTM at 1-855-330-9131 (TTY: 711) if you have waited: