Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation
As the state of Wisconsin’s non-emergency medical transportation (NEMT) manager, MTM, Inc. arranges transportation for eligible Medicaid and BadgerCare Plus members throughout the state to their covered preventative and life-sustaining medical appointments. Our goal is to work with Wisconsin stakeholders to ensure a transparent, collaborative relationship while coordinating an innovative, quality-driven transportation program for members, medical facilities, and transportation providers. Please select one of the pages above for program details specific to your needs.
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- Member Update
- Responsibilities and Conduct
- Glossary of Terms
- Resources for Members
- Mileage Reimbursement Trip Log
- Registro de Reembolso de Millas de Viaje
- Important Links
Important Coronavirus Health Information:
Your health and safety are MTM’s top concern. We are closely following the US Centers for Disease Control and Prevention (CDC) guidelines and recommendations to help prevent the spread of the Coronavirus virus. We ask that you follow good prevention practices, including:
- Washing your hands frequently with soap and water for 20 seconds
- If soap and water are not available, using alcohol-based hand sanitizer with at least 60% alcohol.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Cover your nose and mouth with a tissue when you cough or sneeze then throw in the trash. Bring a plastic trash bag with you in the vehicle so that you can properly dispose of your tissue.
- Clean and disinfect frequently touched objects and surfaces.
We recommend that if you are experiencing flu-like symptoms that you call your doctor’s office first before scheduling transportation. It is also recommended that if you have already scheduled your transportation, that you call your doctor’s office to verify that the facility has not temporarily closed or cancelled upcoming appointments. We do not want you to go to an office that is closed, and have to wait for a return ride.
If you think you have been exposed to COVID-19 and develop a fever or other symptoms, you should call your healthcare provider to confirm you can be seen before you call MTM to schedule a ride. In addition, you should also notify MTM you may have been exposed to COVID-19 or are feeling ill, to ensure you receive the appropriate transportation.
We expect our transportation providers to continue to provide transportation to your medical appointments during this Pandemic. We are working closely with them and have asked that their drivers have disinfecting wipes and hand sanitizer in their vehicles.
To schedule transportation:
Call 866-907-1493 at least two business days in advance, unless your trip is urgent. If you call less than two business days prior to your appointment and the trip is not urgent, we might ask you to reschedule your appointment. Members and medical facilities may also conveniently schedule transportation online. For TTY services, call 711.
Schedule Rides Online
Chat is available Monday – Friday from 7AM to 5PM Central.
To file a complaint:
Call MTM, Inc.’s “WeCare” line at 866-436-0457 if you have a complaint about the service you received. For TTY services, call 711. You may also use our convenient online form. Providing excellent service is important to us. We will follow up on all complaints and contact all parties involved in your scheduling and transport.
Online Comment/Complaint Form
If your ride is late:
Contact MTM, Inc.’s “Where’s My Ride” line at 866-907-1494 if you have been waiting for your ride for more than 15 minutes after your scheduled pick-up time; you had a pre-scheduled return ride and you have waited for more than 15 minutes; or you called the transportation provider after your appointment and have waited for more than one hour. For TTY services, call 711.