You must complete our recruiting process, which includes:

• Application
• Credentialing
• Contracting

You will work with an MTM employee to complete the process. Click here to learn more.

Our Vendor Account Management team can be reached via email at providerswi@mtm-inc.net.

MTM also has an office located at 8383 Greenway Blvd, Suite 400, Middleton, WI 53562. The office is open from 9 a.m. to 5 p.m. CT.

Payment is provided weekly via direct deposit.

All details regarding rates are discussed and determined with transportation providers on an individual basis.

Yes, your insurance must be at the level required by the class/type of vehicle you have registered. MTM requires a $1,000,000 combined single limit policy for both General and Auto Liability. In addition, MTM must be both the certificate holder and additional insured on the policy.

Yes. Providers must meet credentialing qualifications. They must also complete training. An MTM employee will guide you through these steps.

MTM does not reimburse transportation providers for member no shows. After MTM confirms the trip, you should also confirm the transport and pick-up time with the member on the day prior to the scheduled trip. If a member indicates that they won’t be attending their appointment at that time, you should instruct them to contact MTM at 866-907-1493 to cancel their trip. If the member does not cancel the trip with MTM by the pick-up time, you should cancel the trip through the MTM Link Provider Portal.

MTM sends trips through our MTM Link Provider Portal. For those providers who use their own dispatching software, we can connect to your software via API to send trips to you.

MTM requires that all trips be electronically tracked and documented as proof of completion or member cancellation. This can be done through the MTM Link Driver app or Provider Portal.

All information that you receive for trips assigned to your company will be verified by MTM with the member and facility. Therefore, it is as accurate as possible when it is sent to you. However, you should confirm the trip pick-up and drop-off locations and times during your pre-trip confirmation call to the member.

If you find an error in the provided information, you should contact Provider Support for any immediate issues. If the member is requesting modifications to their trip, ask the member to call MTM at 866-907-1493. If a member is requesting a change of destination, they will need to get approval from MTM first.

Questions and comments can be directed to your Vendor Account Manager.