Wisconsin Medicaid and BadgerCare Plus Members

Welcome to the member website for Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation (NEMT). We are pleased to offer you this site to:

  • Explain available NEMT services and the reservation process
  • Provide you with access to Frequently Asked Questions (FAQs), member responsibilities and conduct, an informative glossary, and other important program information
  • Allow you to conveniently submit trip requests and complaints online

Resources for Members

Scheduling Available NEMT Services

To schedule a ride to routine services, you must call 866-907-1493 at least two business days in advance. If you call with less notice and the trip is not urgent, we may ask you to reschedule your visit. Two business days’ notice includes the day of the call but not the day of the appointment.

Routine ride requests are accepted Monday through Friday,
7 a.m. to 6 p.m. by calling 866-907-1493. You may also use our online trip request tool at any time.

Schedule Rides Online

When you call, please have the following information:

  • Your name, home address, and phone number
  • Your ForwardHealth ID Number (ten-digit number listed on your ForwardHealth Card)
  • The street address and the phone number where you want to be picked up
  • The name, phone number, address, and ZIP code of the health care provider you are seeing
  • The date and start time of your appointment
  • The end time of your appointment, if you know it
  • Any special ride needs, including if you need someone to ride with you
  • General reason for the appointment (check-up, eye appointment, etc.)

MTM, Inc. will ask you questions to determine the best type of ride to meet your needs. We may also speak with your health care provider. Based on this determination, you will be assigned to one of the following modes of transportation:

  1. Mileage Reimbursement: If you have a car and are able to drive yourself to your appointment, you may be eligible for mileage reimbursement. A friend or family member may be eligible for reimbursement to take you to your appointment.
  2. Public Transportation (Fixed Route and Special Transit): We will see if your starting and ending points are within 1/2 mile of a bus stop. If you tell us you cannot take the bus due to medical reasons, your health care provider will fill out a Level of Need Assessment. This form will tell us what prevents you from taking the bus.
  3. Ambulatory Vehicles: This may include sedan, van, or taxi.
  4. Wheelchair or Stretcher Vehicles

Frequently Asked Questions (FAQs)