Wisconsin Medicaid renewals are back. Watch your mail for your letter and renewal packet from the Wisconsin Department of Health Services. Read what DHS sends. And act when your renewal is due. No one should renew until they get their renewal packet.
For more information, please visit the Department of Health Services’ website, or call Member Services at 1-800-362-3002.
We are MTM. We manage non-emergency medical transportation (NEMT) services in Wisconsin. MTM provides rides to Wisconsin Medicaid and BadgerCare Plus covered health care appointments if you have no other way to get there.
We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.
Veyo was acquired by MTM in 2022. On February 1, 2024, Veyo transitioned to the MTM name and brand. Additionally, the Wisconsin NEMT program began using the MTM ride scheduling and mileage reimbursement systems on February 1, 2024. If you need help with your trip, contact Veyo at 866-907-1493 (TTY: 711) and select the Where’s My Ride option. We are committed to making this a seamless transition. Your ride benefit will remain the same.
What’s not changing:
What is changing:
Watch this video to learn more about the exciting features you’ll have access to using the MTM Link Member mobile app:
We recently hosted six free virtual meetings to provide information and answer questions about the migration from Veyo to MTM. If you were unable to attend one of these meetings, a recording is now available. Click play on the video below to learn more about the upcoming migration.
To schedule a ride to routine services, you must call MTM at 866-907-1493 at least two business days before your appointment. If you call with less notice and the trip is not urgent, we may ask you to reschedule your visit. Two business days’ notice includes the day of the call, but not the day of the appointment. We schedule rides 24 hours a day, seven days a week. You can also use the MTM Link web portal to book your trip at any time.
Call MTM at 866-907-1493 (TTY: 711) if: