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Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation (NEMT)​

April 29 Phone Outage

We’re aware that some callers are experiencing issues reaching MTM. While not all callers are affected, we offer alternative ride scheduling options:

  • 7 a.m. – 5 p.m. CST: Use the web chat feature in the lower right corner of our website.
  • Outside these hours: Book your ride through the MTM Link Member Portal.

We apologize for any inconvenience and are working to resolve this issue promptly.

Important Safety Reminder

For your safety, please remember the following when you have scheduled transportation with MTM:

  1. The transportation provider will contact you the day before your appointment to confirm your trip details. This will include the pick-up time and location. If you receive a call about transportation for a ride that you or your healthcare provider did not schedule, do not accept the ride and contact MTM.
  2. On the day of your trip, the transportation provider will let you know when they have arrived by calling, texting, and/or knocking at the door. Remember that the transportation provider will use the phone number on file with MTM.
  3. The transportation provider’s vehicle will have signage identifying the transportation company name or VeyoRide vehicle.

If these steps don’t occur, you should contact MTM at 866-907-1493 (TTY: 711) to file a complaint. You can also click here to file a complaint online. If your ride is late, call 866-907-1493 and select the Where’s My Ride option.

If you feel unsafe, you should not take the ride. You may want to contact local law enforcement or dial 911 in an emergency.

Click for Instructions on How to Update Your Gas Mileage Reimbursement Payment Preferences

Wisconsin Medicaid renewals are back. Watch your mail for your letter and renewal packet from the Wisconsin Department of Health Services. Read what DHS sends. And act when your renewal is due. No one should renew until they get their renewal packet.

For more information, please visit the Department of Health Services’ website, or call Member Services at 1-800-362-3002.

Do You Need a Ride to Your Medicaid Health Care Provider?

We are MTM. We manage non-emergency medical transportation (NEMT) services in Wisconsin. MTM provides rides to Wisconsin Medicaid and BadgerCare Plus covered health care appointments if you have no other way to get there.

We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.

Watch this video to learn about the exciting features you have access to using the MTM Link Member mobile app:

Important Reminders and Contact Information

  • Phone Number: 866-907-1493 (TTY: 711)
  • Mailing Address:
    8383 Greenway Blvd., Suite 400 Middleton, WI 53562
  • Standard Business Office Hours:
    Monday – Friday, 7 a.m. – 6 p.m. CT

To schedule transportation:

To schedule a ride to routine services, you must call MTM at 866-907-1493 at least two business days before your appointment. If you call with less notice and the trip is not urgent, we may ask you to reschedule your visit. Two business days’ notice includes the day of the call, but not the day of the appointment. We schedule rides 24 hours a day, seven days a week. You can also use the MTM Link web portal to book your trip at any time.

Schedule Your Rides Online!

If your ride is late:

Call MTM at 866-907-1493 (TTY: 711) if:

  • You have waited more than 15 minutes after the pick-up time scheduled during the original ride request
  • You have waited more than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request
  • You cannot reach the driver

To file a complaint:

We want to always provide excellent service. If you have a complaint about the service you received, you may:

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