Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation (NEMT)


Important Safety Reminder

For your safety, please remember the following when you have scheduled transportation with MTM:

  1. The transportation provider will contact you the day before your appointment to confirm your trip details. This will include the pick-up time and location. If you receive a call about transportation for a ride that you or your healthcare provider did not schedule, do not accept the ride and contact MTM.
  2. On the day of your trip, the transportation provider will let you know when they have arrived by calling, texting, and/or knocking at the door. Remember that the transportation provider will use the phone number on file with MTM.
  3. The transportation provider’s vehicle will have signage identifying the transportation company name or VeyoRide vehicle.

If these steps don’t occur, you should contact MTM at 866-907-1493 (TTY: 711) to file a complaint. You can also click here to file a complaint online. If your ride is late, call 866-907-1493 and select the Where’s My Ride option.

If you feel unsafe, you should not take the ride. You may want to contact local law enforcement or dial 911 in an emergency.

Wisconsin Medicaid renewals are back. Watch your mail for your letter and renewal packet from the Wisconsin Department of Health Services. Read what DHS sends. And act when your renewal is due. No one should renew until they get their renewal packet.

For more information, please visit the Department of Health Services’ website, or call Member Services at 1-800-362-3002.

Do You Need a Ride to Your Medicaid Health Care Provider?

We are MTM. We manage non-emergency medical transportation (NEMT) services in Wisconsin. MTM provides rides to Wisconsin Medicaid and BadgerCare Plus covered health care appointments if you have no other way to get there.

We are dedicated to providing high quality transportation. If you are a member, medical facility, or transportation provider seeking more information about NEMT services, select one of the pages in the menu above for details specific to your needs.

What Happened to Veyo?

Veyo was acquired by MTM in 2022. On February 1, 2024, Veyo transitioned to the MTM name and brand. Additionally, the Wisconsin NEMT program began using the MTM ride scheduling and mileage reimbursement systems on February 1, 2024.  If you need help with your trip, contact Veyo at 866-907-1493 (TTY: 711) and select the Where’s My Ride option. We are committed to making this a seamless transition. Your ride benefit will remain the same.

What’s not changing:

  • You will still call the same phone number to book rides, ask questions, or file a complaint (866-907-1493).
  • The staff who operate the Wisconsin NEMT program will not change.
  • NEMT rules and protocols are staying the same.
  • We still offer all modes of transportation and use the same transportation companies and drivers.
  • You may still use paper trip logs and current gas mileage reimbursement methods, including direct deposit and paper check.

What is changing:

  • Some forms and documents changed slightly on February 1, 2024. This may include slightly different wording and modified layouts. Additionally, all forms and documents will have both the MTM and Veyo logos on them beginning on February 1 before transitioning to just the MTM name and logo on May 1, 2024.
  • On February 1, 2024, the Veyo Wisconsin website was replaced by the MTM Wisconsin website. The Veyo Wisconsin website address will automatically take visitors to the MTM Wisconsin website for one year. On February 1, 2025, the Veyo Wisconsin website will no longer be active and visitors will need to navigate to the MTM Wisconsin website address.
  • The gas mileage reimbursement (GMR) process offers a new optional payment method called MTM Currency beginning on February 1, 2024. MTM Currency allows you to be reimbursed for gas through a reloadable debit card if you choose. You can still receive reimbursement through direct deposit or mailed check. You can also claim trips using your mobile device and GPS location—meaning no more paper trip logs or healthcare provider signatures are required. However, you still can use a paper trip log if you prefer.
  • You now have access to improved self-service tools to schedule rides and claim trips for mileage reimbursement through the MTM Link Member mobile app. Using this app, you can schedule and manage your rides without calling MTM. That means you can manage your rides at the time that is best for you, with no need to wait on hold to speak to a representative. You can also use the app to schedule and claim your GMR trips, allowing you to receive reimbursement quicker.

Watch this video to learn more about the exciting features you’ll have access to using the MTM Link Member mobile app:

Virtual Member Meeting Recording

We recently hosted six free virtual meetings to provide information and answer questions about the migration from Veyo to MTM. If you were unable to attend one of these meetings, a recording is now available. Click play on the video below to learn more about the upcoming migration.

Important Reminders and Contact Information

To schedule transportation:

To schedule a ride to routine services, you must call MTM at 866-907-1493 at least two business days before your appointment. If you call with less notice and the trip is not urgent, we may ask you to reschedule your visit. Two business days’ notice includes the day of the call, but not the day of the appointment. We schedule rides 24 hours a day, seven days a week. You can also use the MTM Link web portal to book your trip at any time.

If your ride is late:

Call MTM at 866-907-1493 (TTY: 711) if:

  • You have waited more than 15 minutes after the pick-up time scheduled during the original ride request
  • You have waited more than one hour after calling MTM to schedule a return ride, if a return ride was not scheduled during the original request
  • You cannot reach the driver

To file a complaint:

We want to always provide excellent service. If you have a complaint about the service you received, you may:

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