In 2020, non-emergency medical transportation (NEMT) providers experienced an unprecedented drop in trip volume due to the effects of COVID-19 on the industry. With elective procedures cancelled for several months in many areas, alongside the rise in telemedicine options, NEMT providers were left with a fraction of their typical trip volume. Unfortunately, this resulted in many companies having to let staff go, and in some cases, shut down their operations for good.
As one of the nation’s largest NEMT brokers, MTM committed to finding additional work for the subcontracted transportation providers within our nationwide network. Thinking outside the box, our Logistics and Operations teams worked hand-in-hand to help NEMT providers stay in business. Outside of taking passengers to their medical appointments, we’ve been utilizing NEMT fleets creatively—while also helping health plans address Social Determinants of Health (SDOH). From using their drivers to deliver meals, to using vehicles as mobile hot spots in communities in need, NEMT providers have continued to be a vital asset to MTM and the communities we serve.
Our Director of Social Determinants of Health and Product Development Tamara Carlton recently wrote a piece for the Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)’s NEMT Today Winter 2021 issue highlighting our innovative and alternative approaches for using NEMT fleets during the pandemic. Click here to check out Tamara’s article starting on page 34, and learn how we’ve found additional work for NEMT providers while also rewarding them for their passion and dedication throughout the pandemic.