Welcome to Provider Onboarding


Building Provider Networks

Interested in joining our provider network? Apply now to join and an MTM representative will contact you with more information!

Joining our network is easy, and an MTM network representative will be there to help you throughout the process and answer any questions along the way. Here are some check points to help guide you!

Provider application

Provider Application
Tell us a little more about you and your company

Interview icon

A network representative will reach out with more details about the onboarding process

Contracting icon

Here we establish an agreement between your company and MTM

Credentialing icon

All necessary documents are submitted

Training icon

MTM will walk you through the trip process and other vital information

First trip icon

First Trip
Success! You’re now an MTM transportation provider!

Integrated RSD Partners

Our MTM Link dispatching platform seamlessly integrates with third-party routing, scheduling, and dispatching (RSD) solutions. This allows our transportation providers to use the RSD platform of their choice, while still taking advantage of the benefits that come with using the MTM Link driver portal and mobile app.

Building the network logo

Building the Network

In each of our service areas, MTM identifies, recruits, and credentials providers, creating high quality networks capable of sustaining each client’s needs. For transportation services, these networks include public transit, sedans, multi-passenger vans, wheelchair lift vehicles, ambulances, and stretcher vans. For home health coordination, this includes home health aides, nurses, equine and art therapists, and much more. Nationwide, our network is made up of more than 1,250 service providers. Every provider must pass our stringent credentialing process and follow all Provider Guidelines, which are made a part of each contract. Service providers interested in joining our network can click here.

Provider monitoring icon

Provider Monitoring

MTM regularly monitors all required documentation for service providers, such as licensure, background checks, certifications, insurance requirements, and vehicle inspections. Our automated system will not allow trips and other services to be assigned to providers whose credentials are not current or sufficient. In addition, we conduct field monitoring activities, review timeliness reports, and survey members and passengers for their satisfaction to ensure a high standard of quality across our networks.
Training icon

Training & Resources

To ensure service providers are equipped to deliver the highest quality services, MTM provides educational resources and assistance to our network of providers. These resources and training assist them in understanding and meeting the needs of the individuals they serve and the requirements of our clients. For example, fraud, waste, and abuse training; HIPAA training; and more must be completed by every employee of each provider annually. Click here to view MTM’s online library of provider training and resource materials.

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