Nathan-Mueller
Nathan Mueller, General Manager

Email:       nmueller@mtm-inc.net
Phone:     866-831-4130

Fax:          877-361-9791

Local Address: 5117 W. Terrace,
Suite 400
Madison, WI 53718
Hours: 7am to 6pm, Monday-Friday

To schedule transportation:

Schedule-Rides-OnlineCall 866-907-1493 at least two business days in advance, unless your trip is urgent. If you call less than two business days prior to your appointment and the trip is not urgent, we might ask you to reschedule your appointment. Members and medical facilities may also conveniently schedule transportation online

To file a complaint:

OnlineComplaintFormCall MTM, Inc.’s “WeCare” line at 866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. Providing excellent service is important to us. We will follow up on all complaints and contact all parties involved in your scheduling and transport.

If your ride is late:

Contact MTM, Inc.’s “Where’s My Ride” line at 866-907-1494 if:

  • You have been waiting for your ride for more than 15 minutes after your scheduled pick-up time
  • You had a pre-scheduled return ride and you have waited for more than 15 minutes
  • You called the transportation provider after your appointment and have waited for more than one hour

Wisconsin Medicaid and BadgerCare Plus Non-Emergency Medical Transportation

As the state of Wisconsin’s non-emergency medical transportation (NEMT) manager, MTM, Inc. arranges transportation for eligible Medicaid and BadgerCare Plus members throughout the state to their covered preventative and life-sustaining medical appointments. Our goal is to work with Wisconsin stakeholders to ensure a transparent, collaborative relationship while coordinating an innovative, quality-driven transportation program for members, medical facilities, and transportation providers. Please select one of the following pages for program details specific to your needs:

Members

Member Update

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Responsibilities and Conduct

Glossary of Terms

Resources for Members

Mileage Reimbursement Trip Log

Important Links

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Medical Facilities

FAQs

Resources for Medical Facilities and Healthcare Providers