Mississippi Non-Emergency Transportation

Medical Transportation Management (MTM) is the state of Mississippi’s non-emergency transportation (NET) manager. We provide rides free of charge for eligible Fee for Service (FFS) Medicaid and end-stage renal disease (ESRD) beneficiaries throughout the state. Call us to set up a ride to your health care provider for a covered medical service if you have no other way to get there.

If you are a beneficiary, medical facility, or transportation provider seeking more information about NET services, select one of the pages above for details specific to your needs.

Mississippi Director, Ryan Kaspar
Ryan Kaspar
Mississippi MTM Program Director

Email: rkaspar@mtm-inc.net
Phone: 769-572-6165
Office: 6360 I-55 North, Suite 201
Jackson, MS 39211
Hours: 7 a.m. to 6 p.m., Monday – Friday

To schedule transportation:

Call us toll-free at 1-866-331-6004  at least three business days in advance, unless your trip is urgent. If you call less than three business days prior to your appointment and the trip is not urgent, you may need to set up your visit for a different date. Beneficiaries and medical facilities may also conveniently schedule transportation online.


Schedule Rides Online

To file a complaint:

We always want to provide excellent service. Call MTM’s toll-free WeCare line at 1-866-436-0457 if you have a complaint about the service you received. You may also use our convenient online form. We will follow up on all complaints.


Online Comment/Complaint Form

If your ride is late:

Call MTM’s toll-free Where’s My Ride line at 1-866-334-3794 if you have waited more than 15 minutes after your scheduled pick-up time OR if you called your driver after your appointment and have waited more than one hour to be picked up.