The Impact of Eligibility on ADA Paratransit Operations:

For more than ten years, Callie has worked with individuals with disabilities. With a background in special education, she transitioned to the transportation world four years ago after realizing the impact that transportation – or a lack thereof – can have on an individual. Callie began her transportation career as a Mobility Assessment Evaluator for MTM in Chicago, later being promoted to the role of Project Manager in San Diego for MTM’s in-person assessment program with MTS. Since then, she has designed and implemented a travel training program and a fixed route reduced fare eligibility process, and partnered with MTS to create a level of conditional eligibility fully carried out on the field level. Callie’s passion for empowering those with disabilities has continued to promote a customer-centered and client-focused transportation experience for MTS.

Michael has more than 15 years of experience working with public transit systems and has an in-depth understanding of paratransit operations, travel instruction, assessments, and the ADA. Before joining MTM, he served as the Assistant Director of Customer Service and Paratransit for the Akron, Ohio METRO RTA, where he managed the agency’s 65 vehicle paratransit fleet, created a new paratransit eligibility determination process, and developed a nationally recognized travel training program. Michael is also active in several industry organizations, serving as the chair of the Ohio Public Transit Association’s Paratransit Peers Group and as President Elect of the Association of Travel Instruction.