National Customer Service Week: A Reflection on Culture with Alaina Macia

This week is National Customer Service Week! In celebration, we sat down with our President and CEO Alaina Macia to talk about our culture and approach to customer service.

In this video, find out what sets our culture apart, what makes MTM a great place to work, why egos don’t fly, and how our teammates’ work ethic and commitment to our core values enables us to provide top-tier customer service to our clients and members. Click play on the video in the header area of this post to see the clip!

Want to work hard and have fun in a workplace centered on respect and collaboration? Check out our open careers!


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