MTM provides rides for Rhode Island Medicaid recipients, as well as Temporary Assistance for Needy Families (TANF) Program/RI Works and Elderly Transportation Program (ETP) participants:
Your rides can be booked online through MTM Link. For routine appointments, you may also call us at 1-855-330-9131 (TTY: 711). You must call at least 48 business hours before your appointment, unless your trip is urgent. We schedule routine trips Monday through Friday from 5 a.m. to 6 p.m. You can schedule urgent trips 24 hours a day, seven days a week.
When you call, please be ready to provide:
If your appointment is urgent, MTM will set up your ride. An urgent request is considered to be any illness or injury that requires immediate treatment to prevent a serious decline in your health. Call us at 1-855-330-9131 (TTY: 711), 24 hours a day, seven days a week, to schedule an urgent ride.
MTM does not schedule emergency transportation. Emergency transportation requires medical care during the trip. Call 911 if you have an emergency.
You will receive the level of transportation that is most appropriate for your physical and medical condition. We may consult your health care provider. Based on your needs, we will offer you:
We may be able to reimburse you, a friend, or a family member to drive you to your appointments. Ask us about this program when you call to set up your trip.
Call MTM at 1-855-330-9131 (TTY: 711) if you need to cancel or reschedule your trip. Please call as soon as possible.
Call MTM at 1-855-330-9131 (TTY: 711) if you:
When you call, please tell us if you would like to ride with a certain provider. MTM will try to honor your request. However, we cannot promise your ride will be assigned to the requested provider. The provider must be in our network. MTM does not assign trips to out-of-network providers.
You can expect certain rights and protections from MTM:
When utilizing NEMT to travel to an appointment, you must:
If you disagree with a denial, suspension, or reduction in services, you can file an appeal through MTM. If you are not happy with our answer, you can file a fair hearing through the state. You can do this by calling or writing within 90 calendar days of the date on your denial letter. You must tell us why you disagree with our decision. Send your letter to:
16 Hawk Ridge Drive
Lake St. Louis, MO 63367
Call us at 1-866-436-0457 (TTY: 711) for more information.