MTM to Begin Providing NET Services in Nevada on July 1, 2016

MTM, Inc. announced today that it has been chosen as the new broker for the state of Nevada’s non-emergency transportation (NET) program. Following a competitive bidding process, the Nevada Department of Health and Human Service, Division of Heath Care Financing and Policy (DHCFP) awarded the contract to MTM based on the organization’s 20 years of transportation experience and ability to effectively authorize, coordinate, schedule, and manage NET services. The contract holds an initial term of two years with one optional two-year renewal period, and is valued at approximately $13 million annually. Beginning July 1, 2016, MTM will provide transportation to Medicaid-eligible recipients who need a reliable way to get to and from covered healthcare services.

In 2016, Nevada’s NET program is expected to provide approximately 570,000 trips to Medicaid recipients statewide while receiving more than 250,000 calls for scheduling purposes. To accommodate this volume, MTM will establish a customer service center and business office in Las Vegas, supported by an anticipated 45 local employees. This location will maintain regular business hours of 8 a.m. to 5 p.m., with after-hours and back-up support provided on a 24/7 basis from MTM’s corporate office in Lake St. Louis, Missouri. MTM will also contract with a robust statewide network of transportation providers capable of providing high quality transportation services to Medicaid recipients.

“MTM looks forward to expanding our operations westward to Nevada as we strive to improve access to healthcare resources while removing transportation barriers for Medicaid recipients,” said President and CEO Alaina Maciá. “Our goal is to deploy the most comprehensive, highest quality NET program available in the industry while delivering responsible, compassionate service. We will work tirelessly to exceed DHCFP’s expectations, improve health outcomes for recipients, and ensure a smooth and successful transition throughout the upcoming months.”

MTM is a medical and transportation management company that removes community barriers for eight million people annually in 26 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process eight million calls and schedule 14 million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

Collier Area Transit Selects MTM for Scheduling and Dispatching Services

Focused on finding a contractor that could provide a turnkey operation, Collier Area Transit (CAT) recently selected MTM, Inc. as its vendor for scheduling, dispatching, call center, intelligent transportation systems, and administrative services. The contract holds an initial term of five years with three one-year renewal options. Annually, it represents approximately $670,000 in revenue for MTM.

CAT and Collier Area Paratransit (CAP) are important community resources for residents in Collier County, Florida, helping passengers reach their jobs, healthcare appointments, and other vital activities. Under the contract, MTM will manage all aspects of customer service for passengers of the fixed route and paratransit systems, ensuring trips are scheduled and dispatched efficiently. Additionally, to ensure paratransit services are used appropriately, MTM will deploy its On the Move program to help the County process paratransit eligibility applications and perform eligibility assessments. For those who aren’t eligible for paratransit, MTM will also provide travel training services to teach passengers how to utilize CAT fixed route transit safely and independently. To achieve these goals, MTM will employ a local staff of 15.

“MTM’s more than 20 years of experience managing call center operations, transportation eligibility assessments and travel training, and transit system planning and administration offers a unique blend of expertise to meet all of Collier County’s needs,” said MTM President and CEO Alaina Maciá. “We look forward to working closely with the County to deliver an excellent customer service experience to CAT and CAP passengers while creating streamlined, efficient processes that help contain overall system costs.”

MTM is a medical and transportation management company that removes community barriers for eight million people annually in 26 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process eight million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Retains NEMT Contract with the Metro County Consortium

MTM, Inc. is pleased to announce that it has been re-awarded its existing non-emergency medical transportation (NEMT) contract with the Metro County Consortium (MCC), which serves nine counties in and around the Minneapolis/St. Paul, Minnesota area. Since 2004, MTM has operated NEMT administrative services in the metropolitan area, representing Anoka, Chisago, Dakota, Hennepin, Isanti, Ramsey, Sherburne, and Washington counties. Under the new contract, which holds an approximate annual value $5 million, Stearns County has also been included as an additional service area. The contract holds an initial term of one year with four optional one-year extensions and begins January 1, 2016.

Metro County Consortium Town Hall

MTM regularly collaborates with Metro County Consortium stakeholders in Minnesota, including during quarterly town hall meetings.

Since the MCC was established in 2010, MTM has delivered significant results to its NEMT program while providing more than 750,000 annual trips and handling approximately 380,000 calls each year from Medical Assistance and MinnesotaCare clients. The transportation management organization has provided a highly effective and transparent NEMT program that contains program costs while never sacrificing service quality; passengers continually report satisfaction rates exceeding 96%.

As a dedicated member of the Twin Cities community, MTM employs a staff of 73 at its local office. On December 4, the company moved from its longstanding office in St. Paul to a new, larger facility in Mendota Heights that will allow for staff expansion, as well as expanded customer service hours. The organization also maintains a local subcontracted transportation provider network consisting of more than 600 approved vehicles and 500 credentialed drivers.

“Our relationship with the MCC and the St. Paul/Minneapolis community at large is extremely important to MTM, and we are excited to retain this contract,” said MTM President and CEO Alaina Maciá. “We are pleased that the MCC is satisfied with our performance and confident in our ability to keep advancing its NEMT program. MTM looks forward to continuing to serve the community in which we have become so embedded, and invest in our local operation to provide an even higher level of service.”

MTM is a medical and transportation management company that removes community barriers for eight million people annually in 24 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process eight million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

West Virginia Saves $3.4 Million with MTM

As the non-emergency medical transportation (NEMT) broker in West Virginia since October 1, 2014, MTM is dedicated to helping more Medicaid members access healthcare while reducing costs for the Department of Health and Human Resources (DHRR). DHHR recently announced that through its contract with MTM, the state has saved more than $3.4 million over the past year while improving service quality and reducing fraud, waste, and abuse. In this time, MTM scheduled 475,000 trips while handling 413,000 calls from West Virginia Medicaid members.

Read the full press release from DHHR.

A Customer Service Representative in MTM's Charleston, West Virginia call center.

A Customer Service Representative in MTM’s Charleston, West Virginia call center.

 

South County Route Begins in Florida

MTM, Inc. announced today that starting November 5, 2014, it began operating a new deviated fixed route transportation service in Florida, the South County Route. This service provides transportation from Martin County to Palm Beach County, an area previously unserved by public transit and other types of transportation service.

“Prior to the South County Route implementation, residents in this area relied on expensive, sometimes unreliable cabs for transportation to doctor’s appointments, grocery shopping, and other life-sustaining and -enhancing services,” said Lisa Sanders, MTM’s Florida Program Director. “Now, the South County Route provides residents with free transportation in their community, allowing us to help expand mobility options for individuals with disabilities.”

The project was supported through Florida’s Shirley Conroy grant program. Under this program, MTM was awarded two 14-passenger, wheelchair lift vehicles to use for the route. On its first day of service, the route transported 25 passengers.

The South County Route operates on Wednesdays from 7:30 a.m. to 5:30 p.m. For more information on the service, call MTM’s local office at 1-866-836-7034 or visit www.mtm-inc.net/martincounty.

MTM is a medical and transportation management company that removes community barriers for six and a half million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process eight million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Partners with SSM Health Care for Non-Emergency Transportation

MTM, Inc. announced today that it has partnered with the St. Louis-based SSM Health Care system to provide transportation for seniors to outpatient appointments. In September, MTM began transporting seniors to three of the organization’s seven St. Louis area hospitals: St. Mary’s Health Center, DePaul Health Center, and St. Clare Health Center. MTM anticipates providing between 2,400 and 2,600 trips to these facilities each year.

In an effort to keep seniors happy and healthy in their own homes, the SSM system offers free transportation to a variety of outpatient treatments. Working in conjunction with SSM’s transportation scheduling department, MTM provides ambulatory, wheelchair, and stretcher transportation based on each patient’s needs and qualifications to participate in the program.

“As MTM’s first non-emergency hospital transportation program, our collaboration with SSM Health Care has proven to be an excellent partnership focused on providing high quality services to seniors,” said MTM’s President and CEO Alaina Maciá. “Working with SSM to achieve our vision of communities without barriers through reliable transportation helps ensure seniors receive important, life-enhancing medical services. We look forward to a long-lasting relationship and opportunity for expansion to serve SSM’s other regional health centers.”

MTM is a medical and transportation management company that removes community barriers for six and a half million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates nine customer service centers that process six million calls and schedule ten million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Releases Mobile Application for Transportation Providers

MTM, Inc. announced today that its Provider Trip Management (PTM) Mobile application is now available for both Android and Apple smartphones. PTM Mobile is free for MTM’s network of transportation providers to download on the Google Play Store and the iTunes Application Store. The application’s service went live November 6.

Designed as an interactive arm of MTM’s scheduling system, PTM Mobile gives transportation providers instant access to their assigned trips, including alerts regarding new trips in real time as they are assigned. The application also allows transportation providers to document and maintain trip details as service is provided, as well as transmit data and reports to MTM. This includes GPS and time stamps for transportation, ensuring the highest quality, most timely service is provided to passengers at all times. Migrating these processes to a mobile format increases efficient access to information for both MTM and transportation providers while limiting paper processes.

In the future, MTM plans to add to the application’s functionality with options for collecting passenger signatures during trips and submitting claims via smartphone.

“The release of the PTM application is a leap forward for mobile technology at MTM and illustrates our commitment to providing convenient, intuitive technology solutions for our transportation provider partners,” said Chief Information Officer Joe Federer. “We look forward to continuing to evolve our mobile approach to ensure our transportation providers have access to the tools they need to be successful and provide high quality service for our clients and members.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates seven customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Honored with Best of West St. Paul Award

MTM, Inc. announced today that its Minnesota-based MNET operation was recently selected for the 2013 Best of West St. Paul Award in the Local Passenger Transportation category by the West St. Paul Award Program. MTM, which employs 45 staff at its St. Paul office, provides more than 900,000 annual non-emergency medical transportation (NEMT) trips to approximately 445,000 Medicaid members in the eight-county metropolitan area surrounding Minneapolis/St. Paul.

Each year, the West St. Paul Award Program honors the achievements and accomplishments of local businesses. Recipients are local companies that enhance the positive image of small business through service to their customers and the community, making the West St. Paul area a great place to live, work, and play.

“MTM is honored to have our MNET operations recognized for the high quality transportation services we strive to deliver every day,” said MNET Program Director Barb Platten. “NEMT services are extremely important to the Medicaid population, and we take our duty of helping these members access life-sustaining medical appointments seriously. Thank you to the West St. Paul Award Program for recognizing this and to our transportation partners for helping us to achieve our goals.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Awarded Paratransit Brokerage Contract in New York City

MTM, Inc. announced today that it has been awarded a paratransit brokerage contract for MTA New York City Transit (MTA NYCT)’s Access-A-Ride (AAR) program. Under this new program, MTM will subcontract with livery and black car companies to ensure AAR customers have access to their community through paratransit service, a type of flexible transportation provided to passengers with disabilities. Like other public transit providers, NYCT is mandated by the Americans with Disabilities Act (ADA) to offer complementary paratransit service.

To allow for back-up availability, NYCT opted to award the program to two contractors through a 60%/40% split; MTM was awarded 60% of the program. The estimated contract value is $106 million for the initial three year period. NYCT may also choose to exercise an option of up to two years following the initial term. MTM anticipates providing approximately 1.2 million annual trips to AAR customers. Implementation of New York City’s five boroughs will be phased in gradually. Beginning November 1, MTM will utilize its new operations center in Brooklyn to schedule and dispatch trips assigned by NYCT to a highly qualified network of transportation providers.

“Paratransit service is an extremely important component of any transit agency’s transportation program, and MTM is honored to be a part of NYCT’s innovative broker approach,” said MTM President and CEO Alaina Maciá. “For 18 years, MTM has been a top non-emergency transportation broker, serving disabled and elderly populations in a high quality manner. We are excited to begin applying our innovative management methods to provide high quality oversight of daily operations, achieve vast cost reductions, and meet our goal of helping the communities we serve eliminate barriers to daily living needs.”

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.

MTM Meets Wisconsin Stakeholders at Bad River Health Fair

As Wisconsin’s new non-emergency medical transportation (NEMT) manager, MTM, Inc. is excited to get to know residents and become a part of the state’s diverse community. On July 17, MTM’s Melissa Workman and Christina Meyer attended a health fair at Bad River Health and Wellness Center in Odanah. Melissa and Christina hosted a booth at the fair to distribute informational pamphlets, member cards, and ForwardHealth updates. Well-attended by local residents, medical professionals, and other stakeholders, MTM’s booth and snow cones offered a reprieve from the hot day.

MTM, Inc.’s Christina Meyer and Melissa Workman attend the Bad River Health Fair July 17

MTM, Inc.’s Christina Meyer and Melissa Workman attend the Bad River Health Fair July 17

“It was a joy to meet so many stakeholders who are excited about MTM’s presence in Wisconsin,” Melissa Workman, MTM’s Education, Training, and Outreach Coordinator said. “We were able to talk to many Medicaid and BadgerCare Plus members who are now well-educated on the new NEMT processes. One member who frequently attends treatment for liver disease now knows how to use our mileage reimbursement process, and is excited to have convenient access to her appointments.”

As MTM prepares for the August 1 start date of the NEMT program, Melissa and other local staff will continue to reach out to Wisconsin stakeholders for educational opportunities.

MTM is a medical and transportation management company that removes community barriers for five million people annually in 28 states and the District of Columbia. MTM manages transportation, care coordination, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.