At MTM, we’re dedicated to ensuring the best NEMT experience possible for our members, and oftentimes, that means we need a dedicated resource to help them understand their transportation benefit. That’s where our team of Ombudsmen come in! Meet three of them in this interview, and learn why this role is so important in helping members access their community.
MTM’s Community Outreach team is a dedicated resource that helps our medical facility partners coordinate transportation. While this typically involves in-person visits to facilities nationwide, during the pandemic we’ve had to get creative. Find out what our Community Outreach Trainers are doing to ensure medical facilities nationwide have the resources they need to support their patients!
Its baby shower season in Iowa! MTM’s Senior ETO Coordinator Kyle Bissell has been providing mothers with Medicaid information for prenatal care, baby care, child car seat safety, and transportation at UnitedHealthcare events throughout the state. Read to find out how his team provides support directly to members.