We’re excited to announce that our Training team has continued their year-after-year Stevie® Awards winning streak, taking home three 2021 honors–including the prestigious Gold level Customer Service Training Team of the Year for the fifth time! Learn more about our award-winning team.
How do we make a difference in our members’ lives? In the words of Senior Manager, Talent Development Josh Kelley, we make a difference by never losing sight of our vision of communities without barriers, and always working with a sense of authentic care, pride, and passion. Hear more from Josh in this video!
At MTM, our CCRs are the frontline for members who call us to schedule trips to their healthcare appointments. For Texas CCR Matthew Harrison, that means maintaining a pointed focus on truly listening and talking to every member. As he says, we never know a member’s situation, and just by listening, we can make a difference in someone’s day. Hear more from Matthew in this video!
Every year, Customer Contact Week (CCW) celebrates exceptional customer service practices during its CCW Excellence Awards. MTM is honored to be named one of four finalists in the Best in Class Contact Center (200+ seats) for the 2020 awards class. Tune in to see if we take home the top prize in our category on August 25!
In January we were proud to announce that our Training team had earned Finalist positions for the annual Stevie Awards for Sales and Customer Service for the fifth year in a row. Now we’re excited to announce that at the 14th annual gala banquet on February 28 in Las Vegas, MTM was named an award winner in two categories!
In January, MTM was proud to announce that our Training team earned Finalist positions for the annual Stevie Awards for Sales and Customer Service for the fourth year in the row. Now, we’re excited to announce our placements: one gold and two silver awards in three prestigious categories.
Every year, CallMiner hosts an annual voice analytics conference called Listen, which brings together customer engagement analytics professionals to collaborate on customer interactions and intelligence. This year, three MTM leaders led sessions at the conference.
In our ongoing efforts to bring the best training practices possible to the healthcare and transportation industries, MTM is proud to announce that our Training team was awarded two gold-level awards at the 12th annual Stevie Awards for Sales & Customer Service.
Wisconsin General Manager Danielle Mezera stepped out of her own role and into the contact center during International Customer Service Week.
Customer Service Center Trainer Patrick Fichtel was named a Bronze Stevie Winner in the Young Customer Service Professional of the Year category as well, and MTM as an organization was named a bronze Customer Service Department of the Year winner.
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