Case Study: San Diego MTS Saves $550K and Increases Efficiencies through In-Person Assessments

As one of the oldest transit systems in Southern California, San Diego MTS serves an annual ridership of 88 million—including nearly 500,000 ADA paratransit trips. Struggling with unmaintainable paratransit growth, MTS sought a partner for ADA eligibility certification service to help control growth and ensure service sustainability. Find out how MTM helped MTS increase efficiencies and save more than $550,000 through our 100% in-person eligibility assessment model!

OCTA Selects MTM as Eligibility Determination Services Partner

We are honored to announce that the Orange County Transportation Authority (OCTA) has selected MTM to operate its Eligibility Determination Services program for OC ACCESS, OCTA’s shared ride ADA paratransit system. On behalf of OCTA, MTM will complete approximately 6,000 annual assessments to determine applicants’ eligibility for paratransit services.

Watch Now: Controlling Paratransit Costs through Eligibility Assessments

At this year’s recent SWTA Freedom through Transit Conference, our Senior Director of Functional Assessments and Travel Training Sean Powers lead an engaging discussion on Controlling Paratransit Costs through Eligibility Assessments. Alongside Ron Brooks from Valley Metro, Sean discusses how in-person assessments reduce paratransit costs. Watch now!