Linda Olsen

Linda Olsen

As MTM’s Vice President of Member Interactions, Linda helps us ensure an excellent customer experience for every member. Focused on improving communication and reducing complaints, Linda leads our self-service initiatives and member communication process as we concentrate on integrating digital communications channels with more traditional avenues. Linda joined MTM in 2017 as the Senior Director, Contact Center, where she oversaw our contact center locations nationwide. Prior to joining MTM, she spent 15 years directing customer service operations for two large telecommunications organizations.

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