MTM communicates trip assignments and details to transportation providers electronically through our Electronic Trip Download (ETD) system.
MTM does not reimburse transportation providers for no shows. After MTM confirms the trip, you should also confirm the transport and pick-up time with the beneficiary on the day prior to the scheduled trip. If a beneficiary indicates that they won’t be attending their appointment at that point in time, you should cancel the trip through our Provider Trip Management (PTM) application.
All details regarding rates are discussed and determined with transportation providers on an individual basis.
All transportation providers must have general and automobile liability policies of no less than $1,000,000 each. MTM must be listed as a Certificate Holder and Additional Insured on both polices. Additionally, your company must hold worker’s compensation insurance that meets state requirements.