Mississippi Beneficiaries


  • All rides must be for a covered medical service
  • You can schedule a ride Monday through Friday from 7 a.m. to 8 p.m
  • You must call at least three business days before your appointment
  • Have your trip information ready when you call
  • Be ready at least 15 minutes before your ride is scheduled to arrive

Important Toll-Free Phone Numbers

  • To schedule a ride call 1-866-331-6004
  • To file a complaint call 1-866-436-0457
  • If your ride is late call 1-866-334-3794

Important Notice for GMR Users:

Effective 2/1/19, MTM requires a copy of your payee’s valid driver’s license and vehicle insurance before reimbursement can be paid. If MTM does not have a copy of the payee’s valid driver’s license and vehicle insurance on file, we cannot authorize your gas mileage reimbursement (GMR) trip and you will receive the next most appropriate mode available. You may start sending in these items now to ensure your file is updated before the change. You may email these items to MSGMR@mtm-inc.net. If you have questions about this change, please call MTM’s GMR Help Desk at 1-888-513-0703.