MTM, Inc. announced today that it has been named as Volusia County, Florida’s Medicaid non-emergency medical transportation (NEMT) provider beginning July 1. This one-year emergency contract adds the Daytona area to MTM’s Florida operations, which consist of the Martin and Collier County communities.
Utilizing a network of transportation vendors, MTM will maximize transportation resources by bringing vast program improvements to the contract, including 24/7/365 customer service and scheduling operations; extensive driver and vehicle credentialing and training; mileage reimbursement, bus pass, and volunteer transportation programs; and potential added shuttle routes. The program will fall under MTM’s Florida management team, led by Program Manager Lisa Sanders, and will be operated out of its existing Martin County office.
“Florida passengers rely on MTM for dependable, quality-driven transportation that provides access to their daily needs within the community, and we are excited to add Volusia County to this population,” said MTM President and CEO Alaina Maciá. “We look forward to bringing innovation, creativity, and efficiencies to meet the unique needs of Volusia County’s transportation disadvantaged passengers.”
MTM is a medical and transportation management company that removes community barriers for more than three million people annually in 28 states and the District of Columbia. MTM manages transportation, home and community-based services, call center activities, ambulance claims, and functional assessments and travel training for state and county governments, Medicaid and Medicare managed care organizations, and healthcare providers. These entities rely on MTM to meet quality and safety standards while containing costs. MTM operates six customer service centers that process three million calls and schedule seven million trips per year. Founded in 1995, MTM is a privately held, woman-owned business enterprise.