How will you get there? This is how we decide.

Mileage Reimbursement for Individual Transportation Providers (ITPs)

If you have a car, we can pay you back by the mile for the trip to your Medicaid healthcare provider. If you don’t have a car but a family member or friend can take you, we can pay back that person by the mile to take you to your appointment. This method of transportation is known as an Individual Transportation Provider (ITP). An ITP can be yourself or a friend or family member. Before receiving reimbursement, the ITP must complete the enrollment process. Click here for more information and to download the ITP Enrollment Packet. Once they are approved, the ITP must submit an ITP Service Record for every trip.

Mass Transit (Fixed Route and Special Transit)

When you call us for a ride, the first thing we’ll do is check to see if your pick-up and drop-off points are within ¼ mile of a public transit route, such as a bus line. If you tell us you cannot walk to the bus line or cannot take the bus because of medical reasons, your healthcare provider will have to fill out and send to us a Level of Need Assessment form that tells us what prevents you from taking the bus to your healthcare visit.

Special Needs Rides

If your Medicaid healthcare provider sends us a Level of Need Assessment form that shows you need a ride with special features, we can set up a ride that meets your needs. Your Level of Need Assessment might show you have a disability that makes getting to and from the bus stop or riding the bus unsafe for you. Here are the types of rides we have for individuals with special needs:

  1. Someone who can walk by themselves or get out of their wheelchair by themselves and has no cognitive disabilities can get a ride in a shared van or taxi with curb-to-curb service, depending on availability.
  2. Someone who can take some steps themselves or can get out of their wheelchair with help and has severe cognitive disabilities can get a ride in a shared van or sedan with door-to-door.
  3. Someone who is in a wheelchair and cannot get out of the chair by themselves, and has no cognitive disabilities can get a ride with curb-to-curb service in a wheelchair vehicle with a ramp or lift.
  4. Someone who is in a wheelchair and cannot get out of the chair by themselves, and has cognitive limitations can get a ride with door-to-door service in a wheelchair vehicle with a ramp or lift.
  5. If someone has a long-distance Medicaid healthcare appointment, we can get that person there by the most appropriate mode that meets the medical condition.

Advance Funds for Meals and Lodging

Advance funds and reimbursement for meals and lodging are approved for eligible clients, attendants, or legally responsible adults if the client must travel to receive healthcare. If a client requires an overnight stay for their healthcare treatment, MTM will arrange, reserve, and coordinate with a lodging facility. We will also provide funds or reimbursement for daily meals, at a rate of $25 per person.